Solar Service Technician III: $25-33/hr + $1,000 Bonus | New Orleans

Solar Alternatives • New Orleans, LA

1d • Onsite

About The Position

Solar Alternatives is hiring a Solar Service Technician III to troubleshoot, repair, and service solar, battery, and EV charging systems. The role focuses on warranty and service work across PV modules, inverters, batteries, monitoring systems, and balance-of-system components, including systems such as Tesla Powerwall, FranklinWH, LG Chem, and fuel cells. The technician manages a daily service schedule with an emphasis on safety, quality, and customer satisfaction, and helps coach Field Service Technicians and onboard new hires. The position also includes punch-list follow-ups, maintaining service vehicles and warehouse organization, general field labor, and participation in an on-call rotation.

The schedule is Monday through Friday, typically 40–50 hours per week, with occasional Saturdays and paid overtime at 1.5 times the regular rate. Pay is $25–$33 per hour based on experience, with sales bonus opportunities and a $1,000 bonus after 90 days. The company offers medical, dental, and vision coverage with 50% of the employee premium paid, a 401(k) with a 3% company match, two weeks of earned PTO to start, and seven paid holidays.

Requirements

• At least 5 years of related experience is preferred, including solar/PV, electrical, roofing, HVAC, construction, or building sciences.
• Strong troubleshooting skills and attention to detail.
• Professional appearance and good customer manners.
• Clean driving record, valid driver’s license, and ability to drive small and large service vehicles.
• Drug-free.
• OSHA 10 certification at hire or within 3 months of employment.
• Own hand tools and basic power tools.
• Able to work unsupervised.
• Able to lift up to 50 pounds occasionally.
• Able to stand, walk, sit, and use hands regularly.
• Able to perform ground work, ladder work, lift work, and occasional roof work at customer sites.
• Able to travel as required.

Nice To Haves

• Electrical, roofing, service, or engineering training.
• NABCEP or electrical certification.
• OSHA 10/30 certification.
• Experience with field service software.

Responsibilities

• Troubleshoot and resolve warranty and service issues involving modules, inverters, batteries, monitoring systems, and balance-of-system components.
• Complete the daily service schedule on time, prioritizing safety, quality, and customer satisfaction.
• Coach Field Service Technicians and help onboard new hires.
• Meet or exceed service KPIs, including turnaround time, customer experience ratings, and completed dispatches.
• Complete punch-list follow-ups to ensure installations are correct and customers are satisfied.
• Follow OSHA and company safety procedures.
• Keep the service vehicle stocked and clean and help keep the warehouse organized.
• Perform general field labor as needed, including carrying panels and ladders, panel cleaning, and site cleanup.
• Participate in the on-call rotation.

Benefits

• $1,000 bonus after 90 days.
• Medical, dental, and vision coverage, with the company paying 50% of the employee premium.
• 401(k) with a 3% company match.
• Two weeks of earned PTO to start.
• Seven paid holidays.
• Paid overtime at 1.5 times the regular rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed