Software Trainer I
About The Position
As a Software Trainer I, you'll embark on a journey of empowerment, guiding new clients through the intricacies of our software with precision and expertise. Whether conducting virtual or in-person training sessions, your goal remains unwavering: to empower clients with the tools and knowledge needed to unlock the full potential of PHA-Web. With a focus on building confidence and proficiency, you'll pave the way for a more efficient and effective working environment for housing authorities nationwide. We’re looking for someone who is organized, steady, and detail-oriented, with the ability to guide others through complex processes. This role is best suited for someone who prefers: Clear structure and defined processes Seeing projects through from start to finish Working closely with clients while maintaining control of details Solving practical problems in real time
Requirements
- Onboarding and system training (first 3 weeks)
- Working in Support to build deep product knowledge (next 6–12 months)
- Strong attention to detail and follow-through
- Comfortable working within structured processes
- Able to stay calm and effective with frustrated or overwhelmed clients
- Clear communicator who can break down complex topics
- Working knowledge of accounting or financial processes
Responsibilities
- Leading client onboarding projects (typically 2–3 months)
- Delivering remote and onsite training sessions
- Guiding clients through both operational and financial workflows
- Ensuring clients are confident using the system after go-live
- Supporting internal efforts like documentation and curriculum development
- Acting in a Project Manager capacity
- Building out software structure
- Training end users on the platform
- Ensuring that all financial data is correct upon launch
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
