Trainer I

UNITE HERE HEALTH•Oak Brook, IL

1d•$26 - $31•Hybrid

About The Position

The purpose of this Trainer position is to work closely with our department’s leadership team to identify training needs and will develop and maintain consistent and up-to-date training materials and tools for our staff. Responsible for ongoing training. The trainer is also responsible for ensuring that all new hires are trained and evaluated for proficiency as well as compliance with the certification process, to ensure competency. The Trainer will partner with the Quality Assurance team, Member Services Systems Coordinator and other partners to address operational changes to the Fund and provide refresher training, as needed.

Requirements

5 ~ 7 years of direct experience minimum
Working knowledge and experience in analyzing training needs, creating and delivering training programs (e.g. On-the-Job, Classroom, Videoconference, etc.), and measuring corresponding ROI
Experience working in a customer service environment preferably in the healthcare delivery or medical insurance industry
Experience administering Learning Management Systems (LMS) using a variety of training tools, techniques, and technology to promote trainee retention
Bachelor's degree in Business, Healthcare or related field or equivalent work experience required
Advanced level Microsoft Office skills (PowerPoint, Word, Outlook)
Intermediate level Microsoft Excel skills
Intermediate level system(s) skills in Captivate or similar software
Advanced level skills in Member Services systems (HRTLink, BIT, Pulse/Connect, etc.)
Interpersonal, training and presentation skills
Communication skills
Multi-task and project management skills
Analytical, critical thinking and problem solving skills
Ability to create a learning environment
Ability to adapt to various learning styles
Ability to interact with staff at all levels of the organization

Nice To Haves

Certification in Corporate Training
Preferred fluency (speak and write) in Spanish

Responsibilities

Partners with department leadership to identify opportunities for refresher training, program and project training
Partner with QA to track and trend QA performance and trends to identify training gaps and areas for operational improvement
Analyzes training needs, creates and delivers training programs
Maintains existing database (BLC) for the tracking, reporting, and analyzing of the program
Designs and delivers multi-media training programs to suit various audiences, including procedure manuals and guides in addition to handouts and visual materials for quick reference
Presents information using a variety of instructional techniques or formats such as role playing, simulations, team exercises, group discussions, lectures, etc.
Sets goals and achieve measurable results
Contributes ideas to plans and achieving department goals
Exemplifies the Fund’s BETTER Values and Professional Effectiveness Dimensions in contributing to a respectful, trusting, and engaged culture of diversity and inclusion
Performs other duties as assigned within the scope of responsibilities and requirements of the job
Performs Essential Job Functions and Duties with or without reasonable accommodation