EMS Software Trainer
About The Position
At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you’ll do more than deliver training—you’ll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day. We’re looking for someone who is curious, relationship-driven, and energized by helping others succeed. Someone who can confidently lead conversations, build trust, communicate complex ideas clearly, and create engaging learning experiences. In this role, you’ll lead onboarding and training initiatives, contribute to client communications and educational content, participate in industry conversations, attend conferences, and bring back insights that help shape both the client experience and our product. If you’re looking for a role where you can influence how clients learn, adopt, and succeed with software—not just follow a script—this is the opportunity for you.
Requirements
- 5+ years of experience in Emergency Medical Services (required)
- Strong presentation, communication, and relationship-building skills
- Proven ability to manage multiple priorities in a fast-paced environment
- Ability to confidently engage with stakeholders at all organizational levels
- Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software
- Exceptional written communication and creative writing skills with the ability to simplify complex topics
- Willingness to travel for conferences and industry events (1–4 per year)
- Self-starter mindset with strong organizational and problem-solving skills in a remote environment
Nice To Haves
- Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred
- Experience in training, customer service, or client-facing roles (2+ years preferred)
- Experience with software demonstrations or SaaS platforms
- Familiarity with CRM analytics and reporting
- Experience managing webinars or virtual learning environments
- Background in process improvement or training development
Responsibilities
- Deliver impactful training and client experiences
- Lead engaging virtual training sessions that build client confidence and product expertise
- Guide new clients through onboarding with a thoughtful, structured approach
- Present webinars that highlight key features and industry-relevant topics
- Build strong client relationships
- Develop deep understanding of client operations, goals, and challenges
- Act as a trusted advisor—anticipating needs and delivering solutions
- Ensure every interaction leaves clients feeling supported, empowered, and valued
- Leverage industry insight
- Use your EMS experience to connect with clients and communicate effectively
- Translate real-world workflows into meaningful software use cases
- Gather feedback from clients and advocate for improvements
- Collaborate and contribute internally
- Partner with internal teams to improve training processes and client experience
- Use tools like CRM and Jira to track progress, client engagement, and initiatives
- Create polished, engaging written content with a strong attention to tone, clarity, and storytelling—whether developing client communications, updating manuals, or explaining complex workflows
- Maintain accurate training records and client documentation
- Represent Ninth Brain in the industry
- Travel to 1-4 healthcare industry-specific conferences per year
- Engage with clients and prospects while representing the brand
- Build relationships with industry leaders, partners, and vendors
Benefits
- Competitive salary based on experience and skill level
- Medical, dental, and vision coverage
- 401(k) retirement plan with company matching
- Parental Leave
- Disability Insurance
- Group and Voluntary Life Insurance
- A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO
- Monthly stipend to offset phone and internet services for working remotely
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
