Veterinary Software Trainer

IDEXX•Frisco, TX

3d•Remote

About The Position

This Veterinary Software Trainer position is within the IDEXX Veterinary Software division, known for developing groundbreaking products in the veterinary field. Veterinarians and their teams depend on Software Trainers (ST) to guide them in utilizing these software solutions effectively and to resolve technical issues that arise. We are seeking individuals, like you, who excel in communication, possess strong organizational skills, and approach every customer interaction with empathy and a spirit of teamwork. In your role as an ST, you will collaborate closely with other IDEXX teams to formulate strategies that sustain our Customer Accounts, emphasizing education and tailored customer-centric solutions. Your responsibilities will include implementing and providing training to the practice staff on effectively utilizing the IDEXX Practice Management Systems. Additionally, you will support customer needs post- implementation to enhance and optimize their use of the software solutions. As a member of the field team, you will operate and travel from a home office. You will leverage various programs to organize and plan your customer visits, allowing you to act as a genuine IDEXX Ambassador and be regarded by your customers as a reliable advisor. You are responsible for managing your schedule in alignment with your customers' unique characteristics and needs, while also focusing on your professional growth and development. Occasionally, you will need to modify your schedule to meet customer demands, including visits to emergency practices during late-night hours.

Requirements

Minimum of two (2) years of experience within the veterinary industry.
Effectively communicate and collaborate with customers, leaders, and colleagues.
Demonstrate the ability to cultivate strong partnerships with customers and peers.
A proactive mindset is crucial for planning and prioritizing work in a dynamic environment and making quality and timely decisions.
Effective listening skills are imperative to ascertain customer needs, allowing you to adapt your approach and demeanor to various situations.
Proficiency in learning and using technology, including computers, tablets, printers, and smartphones.
Valid Driver’s License & Passport are required.

Nice To Haves

Background in training and/or leadership being strongly preferred.
Familiarity with computer networking is an added advantage.
Embrace the opportunity to learn new things, welcome feedback about your performance, take part in purposeful practice sessions to boost your training, and be at ease with the ambiguity that comes with a global company that prides itself on continuous improvement and innovation.

Responsibilities

Implementing and providing training to the practice staff on effectively utilizing the IDEXX Practice Management Systems.
Support customer needs post- implementation to enhance and optimize their use of the software solutions.
Collaborate with customers to guide and support the Change Management process that coincides with integrating a new system into their daily operations.
Manage your schedule in alignment with your customers' unique characteristics and needs, while also focusing on your professional growth and development.
Modify your schedule to meet customer demands, including visits to emergency practices during late-night hours.