Software Support Engineer

TRUMPF • Farmington, CT

9h • Hybrid

About The Position

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges? Software Support Engineer is responsible for supporting TruTops Software. The TruTops Software is a technology-oriented programming system with integrated know-how from the field of sheetmetal working.

Requirements

• Excellent communication skills, as well as, telephone etiquette.
• Ability to communicate patiently and diplomatically is mandatory.
• Must have a professional customer service attitude.
• Ability to work both independently and in a team environment.
• Solid Computer / IT background.

Nice To Haves

• BA in Information Technologies or similar degree or formal training in systems support (e.g. Microsoft training) desired.

Responsibilities

• Technically support TruTops software (CAD/CAM software) via phone and on site when needed.
• Consult with customers about software system design and maintenance.
• Troubleshoot software related problems.
• Accurately report technical conditions and information from the customer.
• Communicate with engineers, programmers and others to obtain information on project limitations and capabilities, performance requirements and interfaces
• Perform required work with minimal supervision.
• Travel up to 15%, including overnight travel.
• Travel throughout North America is required, some international travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree