Software Support Engineer

Exol•Wilmington, MA

4d•$82,000 - $113,300•Hybrid

About The Position

Symbotic is seeking a proactive Software Support Engineer to join their T3 Deployment team within the Technology, Software & Robotics Engineering organization. The role involves deploying, troubleshooting, and stabilizing the software that operates automation systems in production, collaborating with Engineering, DevOps, QA, and Operations to ensure high-quality, reliable releases. The T3 Deployment team is responsible for releasing, integrating, and stabilizing AI-powered software for autonomous robots within live customer distribution centers, acting as a liaison between Engineering and Operations for successful go-lives.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
Minimum of 2 years of software engineering, deployment, or production support experience.
Linux
CI/CD
scripting
APIs
databases
basic Kubernetes/DevOps familiarity

Nice To Haves

Docker
SQL
Git
Jenkins
Ansible/AWX
Helm
Kafka
RabbitMQ
Redis
monitoring
cloud platforms
Exposure to supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments

Responsibilities

Support cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.
Assist with supply chain automation improvements through scripting, system integration tasks, and deployment automation.
Operate and help maintain CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.
Build and maintain runbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.
Partner with internal and external stakeholders to support stable delivery, timely issue resolution, and successful customer outcomes.
Travel approximately 10–20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.