Software Support Engineer
Rubix Recruiting•Golden, CO
•Onsite
About The Position
The Technical Support Technician’s primary role is to support customers with installation and problem resolution of Locution’s software and hardware products. You will be required to provide responsive, courteous, and efficient customer service via multiple access methods (mainly phone and email). This position requires providing support during normal business hours for two consecutive weeks and 24x7 hour support every third week. This position will require occasional work in a lab environment in order to verify and duplicate errors that the customer is seeing.
Requirements
- Familiarity with Microsoft Windows Operating Systems.
- Familiarity with Technical Diagrams and schematics.
- Ability to handle inquiries from customers on a variety of software and hardware issues.
- Ability to manage multiple tasks during a single day (good time management).
- Ability to prioritize workload.
- Be able to assist customers with installation of software and troubleshooting of related problems; and escalate more complicated issues to appropriate staff.
- Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
- Communicate with other groups within Locution and provide status updates as required.
Responsibilities
- Support customers with installation and problem resolution of Locution’s software and hardware products.
- Provide responsive, courteous, and efficient customer service via multiple access methods (mainly phone and email).
- Provide support during normal business hours for two consecutive weeks and 24x7 hour support every third week.
- Work in a lab environment in order to verify and duplicate errors that the customer is seeing.
- Handle inquiries from customers on a variety of software and hardware issues.
- Manage multiple tasks during a single day.
- Prioritize workload.
- Assist customers with installation of software and troubleshooting of related problems.
- Escalate more complicated issues to appropriate staff.
- Communicate regularly with other members of the support team to discuss recurring problems and to share solutions and best practices.
- Communicate with other groups within Locution and provide status updates as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
