Software Product Support Engineer
Diversified Services Network, Inc.•Peoria, IL
•$117,000 - $124,000•Onsite
About The Position
The Software Product Support Engineer serves as the bridge between product development and the customers and field staff who use the product day to day. This role coordinates with engineering teams to track and resolve design, reliability, and maintenance issues, while gathering and consolidating field feedback to help guide ongoing product improvements. The ideal candidate is a strong communicator who can translate technical detail for varied audiences and manage the full lifecycle of a support or change request from intake to resolution.
Requirements
- Strong communicator who can translate technical detail for varied audiences.
- Ability to manage the full lifecycle of a support or change request from intake to resolution.
Responsibilities
- Coordinate with product development engineers to track and communicate design, development, support, and maintenance problems and solutions.
- Identify, document, and report design, reliability, and maintenance problems and bugs.
- Gather and consolidate feedback from customers and field staff.
- Coordinate with field support specialists and customers to address and resolve problems and expand product usage.
- Answer customer and field support questions; provide guidance and support for product integration and infrastructure issues.
Benefits
- Full benefits
- PTO
- 401k
- 401(k)
- Dental insurance
- Vision Insurance
- Disability insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
