Software Support Engineer

Sunbird Software Inc. • Piscataway Township, NJ

1d • $50,000 - $80,000

About The Position

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions. This role involves troubleshooting field issues, identifying root causes, and collaborating with the team to create solutions. The engineer will also be responsible for clear communication, knowledge documentation, and leading calls.

Requirements

• BS/MS degree in Computer Science or a related subject or equivalent experience
• Good oral and written communication, and interpersonal skills
• Ability to adapt, multi-task, and manage changing priorities
• Self-motivated, ability to learn and apply new skills quickly

Nice To Haves

• Knowledge of the data center domain and DCIM tools
• Working experience with Linux based environments (RHEL/Rocky preferred)
• Java, ANSI SQL, and general programming skills
• Experienced in using PostgreSQL, Jira, or GitHub
• Experience with virtualization (e.g., VMware, Nutanix, docker)
• Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Responsibilities

• Trouble shoot field issues to reproduce and when possible, identify the root cause
• Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
• Provide clear and timely communication to keep all relevant parties informed
• Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
• Lead internal and customer-facing calls as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level