Senior Support Software Engineer

Exol•Wilmington, MA

4d•$101,000 - $138,600•Hybrid

About The Position

Symbotic is seeking a proactive Advanced Software Engineer to join their T3 Deployment team within the Technology, Software & Robotics Engineering organization. This role involves developing, integrating, deploying, and troubleshooting the software that operates their automation systems in production. The engineer will collaborate across Engineering, DevOps, QA, and Operations to ensure stable, high-quality production environments. The T3 Deployment team is responsible for releasing, integrating, and stabilizing AI-powered software that orchestrates autonomous robots in live customer distribution centers, acting as a bridge between Engineering and Operations.

Requirements

Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.
Minimum of 5 years of software engineering experience with hands-on development, automation, integration, and production support responsibilities.
Kubernetes
Linux
CI/CD
DevOps
deployment automation
scripting
APIs
databases
system integration

Nice To Haves

Docker
Python
SQL
Git
Jenkins
Ansible/AWX
Helm
Kafka
RabbitMQ
Redis
monitoring
cloud platforms
Experience in supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments

Responsibilities

Coordinate cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.
Contribute to supply chain automation improvements through software development, system integration, and deployment automation.
Support and enhance CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.
Troubleshoot complex technical issues across applications, integrations, infrastructure, databases, and distributed systems.
Develop automation, tools, runbooks, and repeatable processes that reduce manual effort and improve operational reliability.
Partner with internal and external stakeholders to ensure stable delivery, timely issue resolution, and successful customer outcomes.
Participate in weekend on-call support.
Travel approximately 10–20% for deployment activities, site readiness, customer environments, and critical release events.