Senior Software Engineer - Support Systems
About The Position
Nayax, a global fintech leader, is seeking a Senior Software Engineer - Support Systems to design and build the internal tools and platforms that support their global support organization. This role involves creating real software solutions, not just spreadsheets, to enable front-line and escalated support. The engineer will also act as a subject-matter expert on support practices, identifying and addressing tooling gaps, and owning the reliability and usability of their shipped products. This is a hands-on, builder's role with opportunities for continuous improvement based on user feedback.
Requirements
- At least 4+ years of Real hands-on software engineering experience with Node.js
- Hands-on experience building AI tools and solutions using LLMs, AI agents, or AI-powered automation frameworks
- Genuine interest in support practices and operations
- Comfortable owning a build end-to-end, from idea to something the team relies on daily
- A track record of building and scaling support tooling/platforms at a high-growth company
Nice To Haves
- Experience building internal tools or platforms for a support or customer-ops team
- Familiarity with EV charging, unattended payment, or IoT hardware support
- Experience with observability/monitoring tooling — dashboards, alerting, diagnostics
- Scripting or automation experience to speed up support workflows
- Experience building AI agent ecosystems — multi-agent orchestration, tool-use, or LLM-powered automation
Responsibilities
- Design, build, and maintain the internal tools and platforms that power our support organization — diagnostics, dashboards, automation, whatever the team actually needs
- Act as the subject-matter expert on support practices — how issues get triaged, escalated, and resolved, and where the process itself needs to improve
- Partner directly with the support and engineering teams to identify tooling gaps before they become bottlenecks
- Own the reliability and usability of whatever you ship — you build it, you support it
- Continuously improve support tooling based on real usage and feedback from the team on the ground
Benefits
- Eligibility for an annual performance bonus
- Additional benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
