Software Support Engineer III

Natera

3d • $80,500 - $100,600 • Remote

About The Position

A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the Software Support Engineer III analyzes the requirements of research requests, writes manifests for Cloud pipelines to fulfill those requests, and makes the results available to researchers. The Software Support Engineer III documents and maintains a knowledge of the solutions to the problems to aid in future problem resolution. This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.

Requirements

• 5+ years of experience in a similar role.
• BS Degree in Computer Science, similar discipline, or equivalent work experience.
• Working knowledge of Java, Spring framework required
• Experience with relational databases essential, with specific experience with MySql
• Extensive analytic troubleshooting skills
• Excellent communication and organizational skills, especially for problem solving under pressure
• Strong technical documentation skills
• Eagerness to acquire new skills in genetics
• Ability to thrive in a fast-paced environment and manage multiple tasks independently

Nice To Haves

• MS preferred.
• Experience with Groovy scripting language a plus
• Experience with Python and web services a plus

Responsibilities

• Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.
• Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.
• Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.
• Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers.
• Identify and codify solutions to frequent issues as documented and scripted processes.
• Performs other duties as assigned.

Benefits

• comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
• free testing
• fertility care benefits
• pregnancy and baby bonding leave
• 401k benefits
• commuter benefits
• generous employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree