Software Support Engineer - UK

The job overview for this role is that Digital Asset is seeking a software support engineer to join their Enterprise Support Team. This team is responsible for providing technical assistance to global customers who operate mission-critical financial infrastructures. The engineer will be responsible for triaging complex software issues, resolving incidents and requests, and documenting issue resolutions. They will also have extensive interactions with internal development and product teams to provide input on product enhancements. The ideal candidate should have a strong technical background, experience in technical support or development roles, and familiarity with computer hardware, software, networking, and databases.

• Triage complex software issues and provide technical assistance to customers
• Prioritize and resolve incidents and requests raised by external and internal clients
• Document issue resolutions and FAQs not found in official products documentation
• Properly escalate unresolved issues to appropriate internal teams
• Participate in a scheduled on-call rotation to provide support coverage during non-business hours

• Bachelor's degree in computer science, engineering, or related discipline (or equivalent technical training and/or work experience)
• Minimum 3 years of experience as a Technical Support Engineer, Developer, or similar technical role
• Strong understanding of computer hardware and software, networking, security, and other related technical skills
• Experience developing commercial applications using Java, Javascript, Python, or Scala
• Experience using and administering databases, particularly SQL, PostgreSQL, and/or Oracle
• Good understanding of networking protocols/firewalls and cloud computing environments
• Experience packaging and deploying applications is a strong plus
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with configuring and using Operating Systems (Linux/Windows/MacOS)
• Familiarity with configuring and using blockchain-based Distributed Ledgers (Fabric, Ethereum)
• Experience with deploying and configuring services on Cloud Environments (AWS, GCP, Azure), and using Containerization/Orchestration tools (Docker, Kubernetes)
• Familiarity with using support third tools such as Salesforce, Jira, Confluence, Datadog, Jaeger, Github, etc. is a strong plus
• Excellent verbal, written, and communication skills

• Competitive salary and equal pay for equal work
• Family-friendly benefits
• Flexible work arrangements
• Opportunity to work with industry-leading blockchain technology
• Chance to be part of a dynamic team of technology innovators
• Global company with offices in multiple locations
• Opportunity for continuous learning and professional development
• Collaborative and pragmatic work environment
• Supportive and calmative approach to client interactions
• Opportunity to work with some of the largest companies in the world
• Chance to contribute to the development and delivery of novel solutions with enormous impact