Software Support Engineer - Ireland

The job overview for this position is that Digital Asset is seeking a software support engineer to join their Enterprise Support Team. This team is responsible for providing technical assistance to global customers who rely on Digital Asset's blockchain technology for their mission-critical financial infrastructures. The support engineer will be responsible for troubleshooting complex software issues, documenting issue resolutions, and providing excellent customer service. The role requires strong technical skills, including experience with computer hardware and software, networking, and programming languages such as Java, Javascript, Python, or Scala. Additionally, familiarity with blockchain technology and cloud computing environments is preferred.

• Triage complex software issues and provide technical assistance to customers
• Prioritize and resolve incidents and requests raised by external and internal clients
• Document issue resolutions and FAQs not found in official products documentation
• Properly escalate unresolved issues to appropriate internal teams
• Participate in a scheduled on-call rotation to provide support coverage during non-business hours

• Bachelor's degree in computer science, engineering or related discipline (or equivalent technical training and/or work experience)
• Minimum 3 years of experience as a Technical Support Engineer, Developer, or similar technical role
• Strong understanding of computer hardware and software, networking, security, and other related technical skills
• Experience developing commercial applications using Java, Javascript, Python or Scala
• Experience using and administering databases, particularly SQL, PostgreSQL, and/or Oracle
• Good understanding of networking protocols/firewalls and cloud computing environments
• Experience packaging and deploying applications is a strong plus
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with configuring and using Operating Systems (Linux/Windows/MacOS)
• Familiarity with configuring and using blockchain-based Distributed Ledgers (Fabric, Ethereum)
• Experience with deploying and configuring services on Cloud Environments (AWS, GCP, Azure), and using Containerization/Orchestration tools (Docker, Kubernetes)
• Familiarity with using support third tools such as Salesforce, Jira, Confluence, Datadog, Jaeger, Github, etc. is a strong plus
• Excellent verbal, written, and communication skills

• Competitive salary and equal pay for equal work
• Family-friendly benefits
• Flexible work arrangements
• Opportunity to work with cutting-edge blockchain technology
• Chance to join a dynamic team of technology innovators
• Global company with offices in multiple locations
• Opportunity for continuous learning and professional development
• Collaborative and pragmatic work environment
• Opportunity to work with some of the largest companies in the world
• Supportive and calmative approach to client interactions
• Opportunity to work on mission-critical financial infrastructures
• Exposure to distributed ledger technology (DLT) stack
• Opportunity to work with smart contracts and solve real-world business challenges
• Extensive interactions with internal developers and engineering teams
• Opportunity to provide inputs into product enhancements road maps
• Support coverage during non-business hours through a follow-the-sun support model