Software Support Engineer
Digital Asset
·
Posted:
August 3, 2023
·
Onsite
About the position
The job overview for this role is that Digital Asset is seeking a software support engineer to join their Enterprise Support Team. This team is responsible for providing technical assistance to global customers who operate mission-critical financial infrastructures. The engineer will be responsible for triaging complex software issues, resolving incidents and requests, and documenting issue resolutions. They will also have extensive interactions with internal development and product teams to provide input on product enhancements. The ideal candidate should have a strong technical background, experience in technical support or development roles, and familiarity with computer hardware, software, networking, and cloud computing environments.
Responsibilities
- Triage complex software issues and provide technical assistance to customers
- Prioritize and resolve incidents and requests raised by external and internal clients
- Document issue resolutions and FAQs not found in official products documentation
- Properly escalate unresolved issues to appropriate internal teams
- Participate in a scheduled on-call rotation to provide support coverage during non-business hours
Requirements
- Bachelor's degree in computer science, engineering, or related discipline (or equivalent technical training and/or work experience)
- Minimum 3 years of experience as a Technical Support Engineer, Developer, or similar technical role
- Strong understanding of computer hardware and software, networking, security, and other related technical skills
- Experience developing commercial applications using Java, Javascript, Python, or Scala
- Experience using and administering databases, particularly SQL, PostgreSQL, and/or Oracle
- Good understanding of networking protocols/firewalls and cloud computing environments
- Experience packaging and deploying applications is a strong plus
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with configuring and using Operating Systems (Linux/Windows/MacOS)
- Familiarity with configuring and using blockchain-based Distributed Ledgers (Fabric, Ethereum)
- Experience with deploying and configuring services on Cloud Environments (AWS, GCP, Azure), and using Containerization/Orchestration tools (Docker, Kubernetes)
- Familiarity with using support third tools such as Salesforce, Jira, Confluence, Datadog, Jaeger, Github, etc. is a strong plus
- Excellent verbal, written, and communication skills
Benefits
- Competitive pay and equal pay for equal work
- Family-friendly benefits
- Flexible work arrangements
- Opportunity to work with cutting-edge blockchain technology
- Opportunity to work with some of the largest companies in the world
- Continuous learning and professional development opportunities
- Collaborative and dynamic work environment
- Opportunity to make a significant impact in the industry
- Global company with offices in multiple locations
- Supportive and inclusive company culture
- Opportunity to work with a diverse and talented team
- Opportunity to work on mission-critical financial infrastructures
- Opportunity to work with and learn from experts in the field
- Opportunity to work on complex and challenging technical issues
- Opportunity to contribute to product enhancements based on field experiences
- Supportive and calmative approach to client interactions
- Opportunity to work with a follow-the-sun support model
- Opportunity to work with a variety of technical tools and platforms
- Opportunity to work in a fast-paced and change-oriented environment
- Opportunity to work in the financial services industry (plus)