Software QA Technician

Infinite Electronics•New York, NY

About The Position

The Software Quality Assurance Technician validates production software before deployment and helps ensure releases meet defined functional, technical, and business requirements. The role develops and executes test plans, evaluates deployment requirements, documents test results and defects, and supports issue resolution. It also supports RMA, inspection, and other quality processes by assisting with technical investigations and helping maintain accurate, traceable records. The position works with Quality, Engineering, Operations, Customer Support, and other stakeholders to validate software functions and workflows used in returned-material processing, inspection, and disposition. The work is typically performed in an office, test, or remote-office environment using standard business and computer equipment. Occasional work outside normal business hours may be required to support testing or software releases.

Requirements

Strong oral and written communication skills.
Ability to interpret business requirements, technical specifications, workflows, and acceptance criteria.
Working knowledge of software development and software testing lifecycles.
Ability to design repeatable tests, document objective evidence, and distinguish expected behavior from defects.
Ability to configure and troubleshoot basic networked systems, with a practical understanding of computer networking.
Strong analytical, problem-solving, time-management, and attention-to-detail skills.
Ability to manage multiple priorities, meet deadlines, and promptly communicate testing risks or blockers.
Ability to work independently with limited supervision and collaborate effectively with cross-functional teams.
Working understanding of business processes and the effects of software changes on end users and operational workflows.
Ability to learn and support RMA, inspection, nonconformance, and material-disposition workflows.
Proficiency with Microsoft Office applications.
Associate degree in electronics, engineering technology, or a related technical field, or equivalent hands-on experience.

Nice To Haves

Experience with defect-tracking, test-management, ERP/MRP, or quality-management systems.
2–4 years of experience in quality inspection, electronics testing, or RMA processing.

Responsibilities

Develop and maintain test plans, test cases, scenarios, scripts, and procedures that align with project scope, requirements, and delivery timelines.
Perform functional, regression, integration, and acceptance testing of new software, enhancements, fixes, and system modifications before implementation.
Identify, reproduce, analyze, document, and track software defects and other issues through resolution.
Review business and technical requirements for clarity, testability, and appropriate acceptance criteria.
Participate in product and solution design reviews, providing input on requirements, designs, schedules, risks, and potential problems.
Coordinate software release validation, deployment readiness, release documentation, and end-user notifications.
Review software documentation for technical accuracy, completeness, usability, and alignment with approved requirements.
Prepare test evidence, defect reports, test summaries, and release recommendations for stakeholders.
Support or conduct end-user training when required.
Provide support for RMA, incoming inspection, and operational quality processes.
Test and validate software functions, forms, interfaces, reports, and system changes used to document returned material, inspection results, photographs, failure findings, nonconforming material, and disposition decisions.
Assist Quality, Engineering, Operations, and Customer Support with returned-material or part-discrepancy investigations by reproducing system issues, gathering objective data, and documenting software or workflow findings.
Support the accuracy, traceability, and usability of RMA and inspection records in designated quality, ERP, or ticketing systems.
Communicate software-related risks, defects, or process impacts to appropriate stakeholders.
Perform other duties as assigned.