About The Position

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform connects people, systems, and processes to help organizations work smarter, faster, and better. We are looking for a Software Quality Engineer to join our team and contribute to our mission of making the world work better for everyone.

Requirements

  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 0+ years of experience with technologies relevant to ServiceNow
  • Knowledge of programming or scripting language such as JavaScript, Python or Ruby
  • High level of creativity and quick problem-solving capabilities
  • Ability to test a system using techniques such as unit testing, run manual test cases, design an integration vs unit vs manual strategy, design a test reporting system, run load testing, figure out what to benchmark.
  • Some working knowledge and ability to use tools (such as IDE, debugger, build tools, source control, ServiceNow instances, profilers, system administration/Unix tools) to assist with daily tasks

Responsibilities

  • Maintain existing automation test frameworks
  • Collect and report quality metrics from test execution
  • Work with developers to design specific testing strategies for features being developed and automate them
  • Create comprehensive test plans, execute and automate them
  • Support engineering organizations in troubleshooting or addressing issues with applications and dev/test environments
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