Software Quality Engineer

Quavo Fraud & Disputes

19h•$85,000 - $100,000

About The Position

As a Software QA Engineer at Quavo, you will ensure the quality, reliability, and performance of products throughout the development lifecycle. You will think like an end user to identify functionality, security, and UX issues beyond acceptance criteria, and find problems early through requirements reviews during refinement. The role uses Quavo’s Claude Code QA skills for test planning, execution, and bug filing. You remain accountable for reviewing and approving every output. You will test Pega/QFD workflows, validate data with read-only Snowflake SQL, and publish traceable evidence to Jira and BrowserStack. You will verify regulatory coverage and maintain audit-ready evidence for SOC2 and PCI-DSS. You will partner with Product, Engineering, Infrastructure, Onboarding, Services, and Client Experience; participate in Agile ceremonies; investigate customer issues; and contribute to Confluence. Over time, you will become a subject-matter expert on Quavo’s products, support release readiness, and guide clients with confidence. This role is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without employer visa sponsorship, now or in the future.

Requirements

Bachelor’s degree in computer science or a related field, or equivalent industry experience with a proven track record.
ISTQB or other quality/testing certification.
At least 2 years of experience testing a low-code BPM platform.
Hands-on experience using generative AI tools in daily work, with the judgment to identify and challenge incorrect or unsupported results.
Basic SQL, Git, and command-line proficiency.
Understanding of disputes and fraud, including Reg E and Reg Z disputes, chargebacks, and card network rules, or demonstrated ability to learn the domain quickly.
Meticulous attention to detail and strong organizational skills.
Excellent written and verbal communication; willingness to ask questions and communicate with tact.
Ability to work well on a team in a fast-paced, deadline-driven environment and ask for help early.

Nice To Haves

Working knowledge of Pega, including case types, flows, Tracer, and Clipboard.
Pega CSA or CSSA certification.
Test automation experience, especially Playwright with TypeScript.
API testing experience, such as Postman.
Familiarity with AWS services such as CloudWatch, Lambda, and SQS.
Experience in FinTech or another regulated industry.
Experience with Jira, Confluence, Bitbucket, BrowserStack, and SharePoint.

Responsibilities

Operate Quavo’s QA skills framework for board sync, test planning, execution, sign-off, kickbacks, and bug filing.
Review, correct, and approve all AI-generated drafts before they are posted to Jira or BrowserStack; remain accountable for the approved results.
Contribute product context, compliance dimensions, and reusable test procedures to improve QA skills.
Develop and execute test plans to Quavo’s ten-point standard, including acceptance-criteria mapping, traceability, compliance applicability, and disclosure of known gaps.
Test Pega/QFD case lifecycles, flows, decision rules, and data transforms; inspect and compare branches and trace each branch to its Jira ticket.
Validate QFD data using read-only SQL against Snowflake while following PII masking and tenant-isolation rules.
Test functionality, reliability, performance, security, and user experience from an end-user perspective.
Publish test cases, runs, and evidence to BrowserStack Test Management to maintain traceability.
Tag and verify regulatory coverage across Reg E, Reg Z, NACHA, PCI, and UDAAP.
Maintain test evidence for SOC2 and PCI-DSS audits; use synthetic or masked data and never commit secrets or PII.
Participate in sprint standups, refinement, pointing, and retrospectives.
Review requirements during refinement and apply Quavo’s Definition of Ready to find defects early.
Partner with Engineering, Product, Onboarding, Services, Infrastructure, and Client Experience to drive quality.
Investigate customer complaints and product issues.
Contribute regularly to Confluence and become a subject-matter expert on Quavo’s products.