Software Engineering Technical Lead, Mobility Engineering
About The Position
The Software Engineering Technical Lead will work in Cisco’s Mobile Core Business Unit as an Escalation Engineer supporting Mobility network function products running in Kubernetes environments on Cisco UCS compute nodes. The supported products include 5G control-plane and user-plane network functions. The role requires broad knowledge of compute hardware and mobility technologies, as well as Linux, Kubernetes, and related orchestration frameworks such as OpenShift. The position independently handles high-priority customer escalations involving UCS compute hardware, Mobility applications, and core network issues. It works closely with Hardware and Software Engineering teams to diagnose and resolve customer issues, improve customer satisfaction, and provide product improvement feedback. The escalation team covers all time zones; the San Jose-based employee will collaborate with local and remote engineering, marketing, and release engineering teams, and build relationships with global Mobility TAC and UCS TAC/escalation teams.
Requirements
- Bachelor’s degree and 8 years of related experience, or a master’s degree and 6 years of related experience, or a Ph.D. and 3 years of related experience, or equivalent related work experience.
- Experience applying 3GPP specifications to the design, deployment, integration, or support of 5G packet core architectures.
- Experience diagnosing and resolving hardware, software, and performance issues across compute environments using system logs, performance data, debugging tools, and root-cause analysis.
- Experience leading customer-facing technical escalations, coordinating cross-functional teams, communicating status and technical findings, and driving issues through documented resolution.
Nice To Haves
- Experience with C, C++, or Go.
- Python or Shell scripting experience.
- Functional understanding of REST APIs or a background in application development or SQA within Mobility.
- Expertise in AIOps methodologies and data visualization capabilities.
- Familiarity with StarOS.
- Experience with 5G call model simulation tools.
- Experience working with networking protocols including TCP/IP, HTTP, SSL, HTTPS, BGP, BFD, and IPSec.
Responsibilities
- Independently handle high-priority customer escalations involving UCS compute hardware, Mobility applications, and core network issues.
- Diagnose and debug customer problems and drive them toward resolution.
- Work with Hardware and Software Engineering teams to resolve problems and address customer issues.
- Drive customer satisfaction and provide product improvement feedback to Engineering teams.
- Establish strong working relationships with global Mobility TAC and UCS TAC/escalation teams.
- Coordinate with local and remote engineering, marketing, and release engineering teams to resolve customer escalations collaboratively.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Paid holidays
- Floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- Personal wellness days
- Paid vacation or flexible vacation time off, depending on employee classification
- Paid sick time
- Additional paid time away may be requested for critical or emergency family issues
- Optional paid volunteer days
- Annual bonuses for eligible non-sales roles
- Potential Cisco restricted stock unit grants
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
