Software Engineer - ServiceNow Platform Engineer

PNC•Strongsville, OH

2d•$75,000 - $150,000•Onsite

About The Position

As a Software Engineer in PNC’s Technology organization, this role is responsible for designing, developing, configuring, administering, and governing the ServiceNow platform. It supports stable, scalable, and secure delivery of capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows. The role partners with infrastructure, application, security, and business teams to standardize processes, enable automation, and maintain data integrity across environments. The position develops and supports ServiceNow applications and platform capabilities, including core modules, integrations, automation, CMDB and CSDM implementations, reporting, and platform operations. It also contributes to Agile delivery, technical documentation, and the translation of stakeholder requirements into technical solutions. The position is in-office and may be based in Pittsburgh, Pennsylvania; Strongsville, Ohio; Birmingham, Alabama; Phoenix, Arizona; Dallas, Texas; or Denver, Colorado. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Hands-on experience developing and supporting the ServiceNow platform.
Strong knowledge of ServiceNow scripting, including JavaScript and Glide API.
Experience with ITSM and ITOM concepts and enterprise service workflows.
Experience with ServiceNow integrations, including REST, SOAP, and MID Server.
Working knowledge of CMDB, CSDM, and service data models.
Familiarity with Agile and ITIL-based service delivery models.
Bachelor’s degree in Computer Science, Information Systems, or a related technical field, or equivalent experience. The posting also states that a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Experience supporting enterprise-scale implementations across multiple ServiceNow modules.
Roles at this level typically require a university or college degree and 2 or more years of relevant professional experience; the position-specific experience section says 3–8 years with the ServiceNow platform is preferred.
Strong analytical and problem-solving skills.
Ability to translate business needs into technical solutions.
Excellent written and verbal communication skills.
Ability to work independently and collaboratively in cross-functional teams.
Continuous improvement mindset with a focus on platform excellence.

Nice To Haves

Typically 3–8 years of experience working with the ServiceNow platform in an engineering or development role is preferred.
ServiceNow Certified System Administrator (CSA).
ServiceNow Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist, such as ITSM or CMDB.
ITIL Foundation certification, preferably v4.
Preferred skills include application development, business management, collaboration, communication, customer solutions, design, group problem solving, process improvements, release management, software solutions, teamwork, and user experience design.

Responsibilities

Design, develop, configure, customize, administer, and govern ServiceNow applications and platform capabilities using industry best practices.
Configure and extend ServiceNow modules, including Incident, Problem, Change, Request, Service Catalog, CMDB, and Knowledge Management.
Develop and maintain workflows, Flow Designer flows, business rules, UI policies, client scripts, and server-side scripts using JavaScript.
Design and support integrations with enterprise systems using REST, SOAP, APIs, MID Server, and data sources.
Support CMDB and CSDM implementations, including data modeling, reconciliation, discovery, and data integrity.
Enable automation and orchestration to reduce manual effort and improve service delivery efficiency.
Support the health of ServiceNow development, test, and production instances.
Perform platform upgrades, patching, and release management in alignment with organizational change controls.
Monitor system performance and availability and proactively address risks to reduce service degradation or outages.
Develop dashboards, KPIs, and reports that provide operational visibility into service performance, compliance, and risk.
Partner with stakeholders to translate business requirements into measurable ServiceNow outcomes.
Collaborate with product owners, architects, infrastructure teams, and business stakeholders to gather requirements and deliver technical solutions.
Participate in Agile/Scrum ceremonies, including grooming, sprint planning, testing, and retrospectives.
Create and maintain technical documentation for configurations, integrations, platform standards, and software.
Develop, test, implement, deploy, maintain, and debug software solutions that address business needs.
Apply customer-focused practices and manage risks in accordance with PNC’s Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible employees.
Dental insurance options.
Vision insurance options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law.
15 to 25 vacation days each year depending on career level and years of service.
Incentive-eligible compensation based on company, business, and/or individual performance.