Client Onboarding - CCV

Qaurs Techno Systems LLC

5d•Remote

About The Position

Join Cotiviti’s R&D team as a Software Engineer supporting critical production operations and client onboarding for the CCV business. The role provides Level 2 and Level 3 support and includes diagnosing production incidents, configuring systems for new clients, and helping ensure successful go-lives. The position is remote; the posting also lists Blue Bell, Pennsylvania, as a location.

Requirements

Strong analytical, troubleshooting, and problem-solving skills across application, database, and infrastructure domains.
Familiarity with monitoring and logging tools used to diagnose production issues.
Experience with Vert.x, Spring, or Spring Boot, including REST controllers, dependency injection, and configuration.
Experience writing unit tests with JUnit and using Mockito for mocking.
Familiarity with REST APIs, JDBC, JPA/Hibernate, JSON, and HTTP fundamentals.
Basic understanding of concurrency and multithreading.
Familiarity with CI/CD pipelines, Docker, or cloud platforms.
Working knowledge of SQL for data investigation and validation.
Understanding of system architecture for troubleshooting cross-component issues.
Ability to work independently under pressure during high-severity incidents while maintaining clear stakeholder communication.

Responsibilities

Serve as the Level 2/Level 3 escalation point for production incidents across application, database, and infrastructure layers.
Diagnose root causes using logs, monitoring tools, and system diagnostics, and resolve issues promptly to minimize business and client impact.
Collaborate with engineering, DBA, and infrastructure teams to investigate and resolve escalated incidents.
Document incident resolutions and root-cause analyses and contribute to knowledge-base articles and runbooks.
Participate in an on-call rotation for critical production issues outside business hours.
Monitor system health, performance metrics, and alerts to identify potential issues before they affect production.
Lead technical setup and configuration for new client onboarding, ensuring systems meet client-specific requirements.
Partner with Business Operations, Implementation, and Client Services teams to gather requirements and translate them into technical configurations.
Perform data validation, testing, and quality checks to ensure accuracy and readiness for go-live.
Troubleshoot and resolve configuration issues to support smooth, on-time client go-lives.
Provide post-go-live support for initial production issues affecting newly onboarded clients.
Communicate incident status, root causes, and resolution timelines to Business Operations, Client Implementation, and leadership.
Work with development teams to escalate and track defects and enhancement requests identified during support or onboarding.
Contribute to process improvements that increase support efficiency and reduce recurring issues.
Support knowledge transfer and train team members on new systems, tools, and client-specific configurations.