Software Engineer, Comms Platform

Ramp

1d•$172,000 - $280,000

About The Position

Ramp is hiring a backend engineer for its Communications Platform team. The team builds the shared system Ramp product teams use to reach customers through transactional email, SMS, push, Slack, Microsoft Teams, and WhatsApp. The platform supports templating, delivery, retries, digests, user preferences, delivery monitoring, and conversational customer experiences through existing communication channels. The engineer will own a core area of the platform, such as message delivery and channel integrations, communication preferences, or reliability and scale. The role involves setting technical direction, keeping systems correct and dependable as usage grows, and partnering with product, design, and engineering teams to make communications faster, more reliable, and easier to build on.

Requirements

Experience designing, building, and operating production backend systems, including APIs, data models, and asynchronous workflows.
A track record of owning a system or product area end to end and shaping its technical direction over time.
Strong system design judgment, especially regarding reliability, idempotency, and correctness in high-volume distributed systems.
Product sense and concern for the experience of people receiving messages, with the ability to balance speed and quality.
Clear communication and a collaborative approach to technical decisions across product, design, and engineering.

Nice To Haves

Experience building notification, messaging, or communications platforms.
Experience integrating with messaging providers or channel APIs, such as Twilio, SendGrid, Slack, Microsoft Teams, or WhatsApp.
Experience building internal platforms or shared services used by many engineering teams.
Experience scaling high-volume, event-driven, or queue-based systems.

Responsibilities

Own the design and evolution of a core part of the communications platform, from technical design through launch, monitoring, and iteration.
Build and extend integrations with messaging channels and delivery providers, including email, SMS, push, Slack, and Microsoft Teams.
Design delivery workflows that are idempotent, retry safely, and confirm successful delivery to prevent duplicate sends and ensure reliability.
Build communication preferences and controls so users and administrators can decide what they receive and where.
Make the platform simple and safe for other Ramp engineers to use through clear abstractions, strong defaults, and developer tooling.
Improve platform reliability, performance, and observability as message volume grows.
Drive technical direction for the engineer's area and raise the engineering bar through design reviews, code reviews, and mentorship.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
United States: 100% medical, dental, and vision insurance coverage for employees, with partial dependent coverage.
United States: One Medical annual membership.
United States: 401(k) with employer match on contributions made while employed by Ramp.
United States: Fertility HRA up to $10,000 per year.
United States: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay.
United States: Pet insurance.
United States: In-office lunch, snacks, drinks, and other perks.
Relocation expense coverage to NYC or SF, if needed.
Canada: Group medical, dental, and vision coverage through Sun Life.
Canada: Life, AD&D, and disability coverage.
Canada: Fertility drug coverage up to $4,000 lifetime.
Canada: Group Retirement Plan with employer match (RRSP + DPSP).
Canada: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.
Canada: Employee Assistance Program and virtual care through Lumino Health.
United Kingdom: Private medical insurance through Freedom Elite.
United Kingdom: Virtual GP and at-home care via eMed x Livi.
United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
United Kingdom: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.