Software Engineer (ServiceNow)

State Farm • Bloomington, IL

123d • Hybrid

About The Position

The Software Engineer will work with State Farm’s ServiceNow Engineering Services Team and Enterprise IT Asset Management Team to build enterprise-grade ServiceNow capabilities that improve employee experiences, accelerate automation, and deliver enterprise value. The role partners with product teams, business stakeholders, and other engineers to design, develop, test, and support ServiceNow solutions, while taking ownership of delivery quality and contributing to platform excellence.

This is a hybrid position for qualified candidates living within 180 miles of the Tempe, Arizona, or Bloomington, Illinois, hubs. Employees split their time between working from home and in the office. Applicants must be eligible to work lawfully in the United States immediately; State Farm will not sponsor U.S. work authorization for this opportunity.

Requirements

• Experience developing on ServiceNow or similar enterprise platforms.
• Experience building and consuming REST APIs.
• Familiarity with JavaScript, web technologies, and workflow automation.
• Ability to troubleshoot technical issues and identify root causes.
• Analytical problem-solving skills, clear communication, and strong collaboration with technical and business partners.
• Customer-focused mindset and dependable execution in delivery and operational support.
• Must be eligible to lawfully work in the United States immediately; sponsorship is not available.

Nice To Haves

• ServiceNow certifications such as CSA and/or CAD, as applicable.
• ServiceNow Certified Implementation Specialist certifications.
• Experience with ITSM, ITAM, ITOM, HRSD, CSM, IRM, SPM, or custom applications.
• Experience with Agile delivery and CI/CD pipelines.
• Experience working in large enterprise environments.
• Experience supporting enterprise architecture patterns, cloud concepts, and/or leading engineering efforts for candidates targeting higher responsibility.

Responsibilities

• Design, develop, configure, and maintain ServiceNow applications, workflows, and user experiences.
• Translate business requirements into technical solutions with measurable impact.
• Build workflows, business rules, and automations that improve operational efficiency and reliability.
• Develop and maintain REST APIs and enterprise integrations, and build and consume APIs to support end-to-end integration needs.
• Participate in code reviews, testing, and release-readiness activities to ensure delivery quality and post-release stability.
• Troubleshoot and resolve platform and integration issues, identify root causes, and implement durable fixes.
• Contribute to Agile delivery and modern engineering practices, including CI/CD where applicable.
• Recommend enhancements to improve performance, reliability, and user experience.
• Help shape reusable engineering patterns, standards, and modernization practices across the ServiceNow platform.
• Collaborate with architects, security, product, and engineering teams to deliver scalable and supportable solutions.

Benefits

• Potential yearly incentive pay of up to 15% of base salary.
• Annual raise and bonus eligibility.
• Health and wellbeing programs; State Farm pays most of the healthcare premium, and multiple healthcare plan options are available.
• Vision, dental, telemedicine, and access to 24/7 mental health professionals.
• Industry-leading training programs, tuition assistance, employee resource groups, and mentoring.
• Fertility, IVF, and adoption assistance; college coaching; national discount programs; financial workshops and coaching.
• Time off policies, with the opportunity to initially earn up to 20 days annually, plus parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service/education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• Free financial advisors and a 401(k) plan with company contributions of up to 7% of salary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed