Software Asset Manager
About The Position
The Software Asset Manager oversees the lifecycle, governance, compliance, and optimization of the organization’s software assets. The role manages software licensing, usage, contracts, renewals, and optimization activities, partnering with IT, Procurement, Finance, Security, Legal, and business stakeholders. It uses software asset management tools and data to reduce unnecessary spending, mitigate licensing risk, improve asset records, support vendor negotiations and audits, and ensure software investments deliver business value. The position also includes broad IT systems responsibilities, such as maintaining servers, networks, and other IT systems; installing and updating software and hardware; monitoring performance and security; supporting users; managing backups, recovery, accounts, permissions, and upgrades; documenting configurations and procedures; and investigating system alerts. The employee must be accessible by mobile services during non-working hours for upgrades, outages, and configuration changes. The role is eligible to work hybrid or onsite in accordance with the company’s Telecommuting Policy.
Requirements
- High school diploma or equivalent required.
- Technical training with certification in assigned technology is required as applicable.
- At least five years of experience in IT and/or application development.
- Active ITAM Certification, or ability to obtain one within 18 months of hire.
- Ability to follow project management practices for projects and changes.
- Skill in maintaining technical documentation and designing procedures for new technology.
- Ability to prepare system charts, workflow diagrams, and cost-benefit analysis summaries.
- Strong leadership and meeting participation skills.
- Ability to stay updated on technology developments.
- Experience mentoring and providing training.
- Ability to manage multiple tasks or projects simultaneously.
- Proficiency with standard office software, such as Microsoft Office.
- Understanding of essential business operations.
- In-depth knowledge of infrastructure architecture, including database, messaging, security, operating systems, networks, storage, and business continuity/disaster recovery.
- Ability to evaluate infrastructure processes and conduct gap analysis.
- Familiarity with industry architecture standards.
- Proficiency in Change Management/Release processes.
Nice To Haves
- Bachelor’s degree or completion of a Computer Science Program from a Technical Trade School.
- Demonstrated experience managing assigned technology through regular and critical maintenance tasks within defined service levels.
- Experience with Software Asset Management.
- Experience with ServiceNow and SAM Pro.
- Experience managing software licensing, including SaaS and cloud subscriptions.
- Experience with Software Lifecycle Management.
Responsibilities
- Oversee the lifecycle, governance, compliance, and optimization of software assets.
- Manage software licensing, usage, contracts, renewals, and optimization activities.
- Partner with IT, Procurement, Finance, Security, Legal, and business stakeholders.
- Use software asset management tools and data to reduce unnecessary spending, mitigate licensing risk, improve asset records, support vendor negotiations and audits, and maximize the value of software investments.
- Administer and maintain servers, networks, and other IT systems.
- Install, configure, and update software and hardware components.
- Monitor system performance, conduct audits, and perform routine maintenance to prevent downtime.
- Implement security practices for firewalls, antivirus software, backups, and user access controls.
- Provide timely technical support and troubleshoot hardware, software, and network issues.
- Perform system backups and disaster recovery procedures.
- Manage user accounts and permissions to support access control and security compliance.
- Collaborate with IT teams on software and system upgrades or enhancements.
- Document system configurations, troubleshooting procedures, and other relevant information.
- Assist with network management and organizational connectivity.
- Respond to system alerts and conduct root cause analysis to prevent recurring issues.
- Manage cloud infrastructure and services, if applicable, and their integration with on-premises systems.
- Stay current with industry trends, technologies, and best practices.
- Remain accessible via mobile services during non-working hours for upgrades, system outages, and configuration changes.
Benefits
- Paid vacation and sick leave.
- Paid maternity and paternity leave available immediately upon hire.
- Incentive pay program (EPIP).
- Health, vision, and dental insurance.
- Six weeks of paid parental leave for new mothers and fathers.
- Fertility and adoption assistance.
- Two weeks of paid caregiver leave.
- 401(k) plan with matching up to 5%.
- Tuition reimbursement.
- Health and fitness benefits, discounts, and resources.
- Ongoing training and development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
