Software Asset Manager

Blue Cross and Blue Shield of Kansas • Topeka, KS

11d • $96,240 - $114,300

About The Position

The Software Asset Manager is responsible for managing and securing the organization’s IT infrastructure, ensuring the integrity, availability, and confidentiality of critical systems. The role includes deploying, maintaining, and troubleshooting security tools; managing access controls; monitoring system performance; and implementing security best practices. The position works with security engineers, IT teams, and business units to enforce security policies, respond to incidents, and support regulatory compliance.

The position is eligible to work hybrid or onsite in accordance with the company’s Telecommuting Policy. The employee must be accessible by mobile services, including text, voice, and data, during non-working hours for upgrades, system outages, and configuration changes.

Requirements

• High school diploma or equivalent required.
• Minimum of five years of experience in IT and/or application development required.
• Technical training with certification in assigned technology is required as applicable.
• Active ITAM Certification, or ability to obtain one within 18 months of hire, is required.
• Ability to follow project management practices for implementing projects and changes.
• Skill in maintaining technical documentation and designing procedures for new technology.
• Ability to prepare system charts, workflow diagrams, and cost-benefit analysis summaries.
• Strong leadership and meeting participation skills.
• Ability to stay updated on technology developments.
• Proven experience mentoring and providing training.
• Ability to manage multiple tasks or projects simultaneously.
• Proficiency with standard office software, such as Microsoft Office.
• Understanding of essential business operations.
• In-depth knowledge of infrastructure architecture, including database, messaging, security, operating systems, networks, storage, and business continuity/disaster recovery.
• Ability to evaluate infrastructure processes and conduct gap analysis.
• Familiarity with industry architecture standards.
• Proficiency in Change Management and Release processes.
• Physical ability to sit for prolonged periods and work at a computer, operate a keyboard, mouse, and other IT-related tools, and attend meetings in person or virtually in a standard office environment.

Nice To Haves

• Bachelor’s degree or completion of a Computer Science Program from a Technical Trade School.
• Demonstrated experience managing assigned technology by performing regular and critical maintenance tasks within defined service levels.
• Experience with Software Asset Management.
• Experience with ServiceNow and SAM Pro.
• Experience with licensing management, including SaaS and cloud subscriptions.
• Experience with Software Lifecycle Management.

Responsibilities

• Administer and maintain servers, networks, and other IT systems to ensure optimal performance.
• Install, configure, and update software and hardware components for systems.
• Monitor system performance, conduct regular audits, and perform routine maintenance to prevent downtime.
• Implement security best practices for firewalls, antivirus software, backups, and user access controls.
• Provide timely technical support and troubleshoot hardware, software, and network issues.
• Perform system backups and disaster recovery procedures.
• Manage user accounts and permissions to ensure proper access control and security compliance.
• Collaborate with IT teams to plan and implement software and system upgrades or enhancements.
• Document system configurations, troubleshooting procedures, and other relevant information for team use.
• Assist with network management to ensure seamless organizational connectivity.
• Respond to system alerts and perform root cause analysis to prevent recurring issues.
• Manage cloud-based infrastructure and services, if applicable, and ensure integration with on-premises systems.
• Stay updated on industry trends, technologies, and best practices.
• Remain accessible via mobile services during non-working hours for upgrades, system outages, and configuration changes.

Benefits

• Incentive pay program (EPIP).
• Health, vision, and dental insurance.
• Six weeks of paid parental leave for new mothers and fathers.
• Fertility and adoption assistance.
• Two weeks of paid caregiver leave.
• 401(k) plan with matching up to 5%.
• Tuition reimbursement.
• Health and fitness benefits, discounts, and resources.
• Paid vacation and sick leave.
• Paid maternity and paternity leave available immediately upon hire.
• Ongoing training and development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED