Software Asset Management Specialist

Advanced Network Consulting Inc•Woodlawn, MD

2d•Onsite

About The Position

We are seeking a skilled and detail-oriented Software Asset Management (SAM) Specialist to support the management and governance of enterprise software assets. This role plays a critical part in ensuring software license compliance, cost efficiency, and audit readiness across the organization. The ideal candidate brings hands-on experience with ServiceNow SAM Pro, a strong analytical mindset, and the ability to work collaboratively across IT, Finance, Procurement, and Risk Management teams.

Requirements

5+ years of experience with enterprise-wide Software Asset Management.
3+ years of hands-on experience with ServiceNow SAM Pro and Hardware Asset Management (HAM Pro) implementations.
Solid knowledge of enterprise software licensing models, contract management, and asset lifecycle processes.
Familiarity with asset data normalization, catalog management, workspaces, and compliance dashboards in ServiceNow.
Strong analytical skills with high attention to detail in data management and reporting.
Experience building and maturing enterprise IT Asset governance programs.
Excellent written and verbal communication skills; strong problem-solving ability with the capacity to engage stakeholders at all levels.
Proficiency in Microsoft Excel and enterprise reporting tools.
Self-starter with a proactive, detail-oriented work ethic; ability to manage multiple priorities independently.
Ability to obtain and maintain a Public Trust clearance.
Willingness to work on-site in Woodlawn, MD five days per week.

Nice To Haves

ITIL Foundation or higher certification.
Governance, audit, or risk management certifications (e.g., CGEIT, CRISC, ISO 19770).
Experience with SAM automation workflows and ServiceNow platform integrations.
Background in software consolidation analysis and license optimization strategy.

Responsibilities

Provide assistance in managing the full end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization tracking, and retirement of enterprise software assets.
Utilize ServiceNow SAM Pro to track software installations, monitor license compliance, manage entitlements, and optimize software usage across the enterprise.
Track software entitlements, monitor license usage, and conduct internal audits to ensure ongoing compliance and cost efficiency.
Perform in-depth data analysis within ServiceNow to provide clear visibility into software usage trends and compliance status.
Compile and analyze financial, contractual, and inventory data to support enterprise IT asset lifecycle management and decision-making.
Recommend and help enforce SAM policies and standard operating procedures to ensure software compliance and mitigate audit risk.
Respond to internal and external audit requests; investigate licensing discrepancies and drive resolution of compliance issues.
Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including requirements gathering, stakeholder interviews, and technical/business documentation.
Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license terms to ensure accurate and up-to-date asset tracking.
Identify redundant or overlapping software titles through data consolidation efforts; provide summaries and actionable recommendations to the integration team.
Assist in developing strategies for software consolidation, licensing compliance improvement, and enterprise cost reduction initiatives.
Analyze business processes, data flows, and operational reporting to surface improvement opportunities within the SAM program.
Support system testing, defect resolution, and platform enhancements within the ServiceNow SAM environment.
Develop and maintain documentation, reports, and process improvement artifacts to support program maturity and knowledge transfer.