Asset Management Specialist

Baxter International Inc.•St. Paul, MN

1d•Hybrid

About The Position

The Asset Management Specialist (AMS) for Hillrom/Baxter Respiratory Health will be responsible for developing strategies and relationships to implement plans for maintaining control over all devices in the field: home care and acute care customers, sales reps, internal and external training personnel, and educational facilities. This role requires applying problem-solving skills to minimize quality issues. The specialist will work collaboratively to investigate and resolve discrepancies with the Home Care and Acute Care Customer teams, field trainers, Sales personnel, Training Support Specialists, Operations team, local and corporate Quality and Regulatory teams, as well as corporate Legal to assure adherence to device disposition at all times. This is a hybrid role requiring 3 days per week onsite.

Requirements

3+ years of progressive experience in a customer service role
2+ years of experience in the durable medical or related healthcare field
Experience with Microsoft Office
Experience working independently and in a team setting
Ability to perform in a fast-paced, fluid environment, pivoting tasks and priorities as needed
Proven attention to detail
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Nice To Haves

Associate degree preferred not required
JD Edwards or other payer database experience preferred

Responsibilities

Manage end-to-end return process for respiratory devices and accessories
Assign serial numbers for new shipments and warranty replacements
Conduct quarterly audits to track and verify asset locations using equipment reports
Investigate and resolve product pickup, return, and quality-related issues using multiple systems
Serve as liaison across teams for asset quality management and process improvements
Partner with operations and supply chain to ensure accurate system data and reporting
Monitor reports (JDE/TIMS) to ensure timely returns, pickups, and proper documentation compliance
Analyze trends in product quality, returns, and complaints, collaborating with teams and QA/RA to resolve issues and escalate non-compliance

Benefits

medical and dental coverage that start on day one
insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
educational assistance programs
paid holidays
paid time off ranging from 20 to 35 days based on length of service
family and medical leaves of absence
paid parental leave
commuting benefits
Employee Discount Program
Employee Assistance Program (EAP)
childcare benefits