ServiceNow Asset Management Specialist
About The Position
This position focuses on managing the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise. The specialist will utilize ServiceNow Software Asset Management (SAM Pro) to track software installations, license compliance, entitlements, and optimize usage. Key responsibilities include conducting internal audits, performing data analysis, compiling financial and contractual data, recommending and enforcing SAM policies, responding to audit requests, onboarding new software titles, and identifying opportunities for software consolidation and cost reduction. The role also involves analyzing business processes, supporting system enhancements, and developing documentation and process improvements.
Requirements
- Master's and 5+ years of experience, Bachelor's and 7+ years of experience or 13+ years in lieu of a degree
- 5+ years of experience with Enterprise-Wide Software Asset Management
- 3+ years of experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
- Knowledge of enterprise software licensing, contract management, and asset lifecycle processes.
- Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards.
- Strong analytical skills and attention to detail in data management.
- Excellent written and verbal communication skills, problem-solving.
- Experience building and maturing enterprise IT Asset governance programs.
Nice To Haves
- ITIL certification.
- Governance, audit, or risk certifications.
- Ability to obtain and maintain a Public Trust clearance.
Responsibilities
- Manage the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise.
- Utilize ServiceNow Software Asset Management (SAM Pro) to track software installations, license compliance, entitlements, and optimize usage.
- Track software entitlements, monitor license usage, and conduct internal audits to ensure compliance and cost-efficiency.
- Perform in-depth data analysis in ServiceNow to provide visibility into software usage and compliance status.
- Compile financial, contractual, and inventory analysis data to support enterprise IT asset lifecycle management.
- Recommend and help enforce SAM policies and procedures to ensure software compliance and mitigate audit risks.
- Respond to internal and external audit requests; investigate licensing discrepancies and resolve compliance issues.
- Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including gathering requirements, conducting stakeholder interviews, and documenting business and technical needs.
- Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license information to ensure accurate asset tracking.
- Identify redundant or overlapping software titles through data consolidation efforts and provide summaries and recommendations to the integration team.
- Assist in developing strategies for software consolidation, licensing compliance, and cost reduction initiatives.
- Analyze business processes, data flows, and operational reporting.
- Support testing, defect resolution, and system enhancements.
- Develop documentation, reports, and process improvements.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
