ServiceNow Asset Management Lead/SME
About The Position
The Software Asset Management Lead is responsible for assisting the client with their software asset lifecycle program, ensuring strong governance, regulatory compliance, audit readiness, and cost optimization. This role works with a team of technical professionals and partners closely with Infrastructure, Security, Procurement, Finance, and Risk Management to protect enterprise assets and reduce operational and compliance risk. The position requires managing the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise. The lead will provide leadership and guidance to a team of technical professionals, ensure accurate inventory reporting, reconciliation, and documentation, and identify opportunities for automation and tooling enhancements. This role also involves leading cross-functional initiatives, tracking software entitlements, monitoring license usage, and conducting internal audits to ensure compliance and cost-efficiency. A key aspect of the role is performing in-depth data analysis in ServiceNow to provide visibility into software usage and compliance status, compiling financial, contractual, and inventory data, and recommending/enforcing SAM policies. The lead will also respond to audit requests, investigate discrepancies, and support the onboarding of new software titles into ServiceNow SAM Pro. Additionally, the role involves collecting and analyzing data on software usage, versioning, contract end dates, and license information, and assisting in developing strategies for software consolidation, licensing compliance, and cost reduction. Analysis of business processes, data flows, and operational reporting is also a part of this position.
Requirements
- Master's and 5+ years of experience, Bachelor's and 7+ years of experience or 13+ years in lieu of a degree.
- 7+ years of experience with Enterprise-Wide Software Asset Management
- 5+ years of experience with ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM Pro) implementations.
- Knowledge of enterprise software licensing, contract management, and asset lifecycle processes.
- Familiarity with asset data normalization, catalog items, workspaces and compliance dashboards.
- Strong analytical skills and attention to detail in data management.
- Excellent written and verbal communication skills, problem-solving.
- Proficient in Excel and reporting tools
- Ability to obtain and maintain a Public Trust clearance.
Nice To Haves
- Experience building and maturing enterprise IT Asset governance programs.
- ITIL certification.
- Governance, audit, or risk certifications.
Responsibilities
- Manage the end-to-end Software Asset Management (SAM) lifecycle, including procurement, deployment, maintenance, utilization, and retirement of software assets across the enterprise.
- Provide leadership and guidance to work provided by a team of technical professionals.
- Ensure accurate inventory reporting, reconciliation, and documentation to support regulatory and financial requirements.
- Identify and recommend automation and tooling enhancements to improve governance and reporting maturity.
- Lead cross-functional initiatives to improve software asset management process maturity.
- Track software entitlements, monitor license usage, and conduct internal audits to ensure compliance and cost-efficiency.
- Perform in-depth data analysis in ServiceNow to provide visibility into software usage and compliance status.
- Compile financial, contractual, and inventory analysis data to support enterprise IT asset lifecycle management.
- Recommend and help enforce SAM policies and procedures to ensure software compliance and mitigate audit risks.
- Respond to internal and external audit requests; investigate licensing discrepancies and resolve compliance issues.
- Support onboarding of new enterprise software titles into ServiceNow SAM Pro, including gathering requirements, conducting stakeholder interviews, and documenting business and technical needs.
- Collect, analyze, and maintain data on software usage, versioning, contract end dates, and license information to ensure accurate asset tracking.
- Assist in developing strategies for software consolidation, licensing compliance, and cost reduction initiatives.
- Analyze business processes, data flows, and operational reporting.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
