IT - ADMIN - Software Architect - Advanced
About The Position
The State of South Carolina is seeking an advanced Software Architect to design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform used by ITSM stakeholders in the Department of Administration. Under limited supervision, this role serves as a subject matter expert in application and technology, researches third-party and cloud solutions to support successful integrations, and transfers knowledge to team members. The role also contributes to mentoring Software Engineers and Associate Software Engineers. The position maintains the ServiceNow development, test, and production environments, including configurations, changes, system updates, promotions, cloning, and security. It develops and enhances forms, workflows, cloud and third-party integrations, automation, and self-service features. It also uses ServiceNow capabilities to support unified multi-cloud resource provisioning and governance and to improve process automation. This is a 12-month contract with possible extension. Work is fully onsite in Columbia, South Carolina. Candidates may be located anywhere in the United States, but must be able to work Eastern Time hours; the resource is responsible for all travel costs associated with onsite work. The interview process consists of one in-person round. A background check, credit history check, 10-panel drug test, driving record check, E-Verify, SLED check, and CJIS certification are required.
Requirements
- Strong knowledge and experience managing or developing a large-scale ServiceNow environment.
- Knowledge of IT Service Management (ITSM) concepts and frameworks.
- Server API development experience.
- PowerShell experience.
- Ability to work independently and as part of a team.
- Ability to communicate and gather technical requirements from customers.
- Ability to maintain positive working relationships with staff, users, management, vendors, and other officials.
- Bachelor's degree in communications, business administration, computer science, management information science, or a related field, plus two years of hands-on experience implementing ITIL; alternatively, an associate degree in one of these fields or a related field, plus four years of hands-on experience implementing ITIL.
- Must be able to work Eastern Time hours.
- Must complete the required background, credit history, drug, driving record, E-Verify, SLED, and CJIS checks or certification.
Responsibilities
- Maintain the ServiceNow development, test, and production environments, including configurations, changes, system updates, promotions, cloning, and security.
- Create, maintain, and enhance ServiceNow forms, workflows, cloud integrations, and third-party integrations.
- Develop automation and additional self-service features and functions.
- Use ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance.
- Use ServiceNow tools to enhance workflows for process automation.
- Research third-party and cloud solutions to ensure successful technology integration.
- Provide top-level support for the ServiceNow platform.
- Transfer knowledge to team members and mentor Software Engineers and Associate Software Engineers.
- Communicate with customers and gather technical requirements.
- Maintain positive working relationships with staff, users, management, vendors, and other officials.
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What This Job Offers
Career Level
Senior
