Software Architect - Advanced

Novalink Solutions LLC • West Columbia, SC

4d

About The Position

Under limited supervision, the Software Architect will design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform used by ITSM stakeholders in the Department of Admin. The role researches third-party and cloud solutions to support successful technology integration and provides knowledge transfer to team members. The posting also describes the role as a deep application and technology subject matter expert who mentors Software Engineers and Associate Software Engineers to help develop future talent.

The position maintains the Department of Admin’s ServiceNow Dev, Test, and Production environments, including configurations, changes, system update promotions, cloning, and security. It creates, maintains, and enhances forms, workflows, cloud and third-party integrations, automation, and self-service features. It also uses ServiceNow capabilities to establish a unified framework for multi-cloud resource provisioning and governance and to improve process-automation workflows. The work address is 4430 Broad Rd, Columbia, SC 29210; the posting notes VPN or state equipment and an in-person interview.

Requirements

• Strong knowledge and experience managing or developing a large-scale ServiceNow environment.
• Knowledge of ITSM concepts and frameworks.
• Server API development skills.
• PowerShell skills.
• Either a bachelor's degree in communications, business administration, computer science, management information science, or a related field, plus two years of hands-on experience implementing ITIL; or an associate degree in one of those fields or a related field, plus four years of hands-on experience implementing ITIL.
• Ability to work independently and in a team environment.
• Ability to communicate and gather technical requirements from customers.
• Ability to maintain positive working relationships with staff, users, management, vendors, and other officials.

Responsibilities

• Design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform used by ITSM stakeholders in the Department of Admin.
• Research third-party and cloud solutions to support successful technology integration.
• Provide knowledge transfer to team members and mentor Software Engineers and Associate Software Engineers.
• Maintain the Dev, Test, and Production ServiceNow environments, including configurations, changes, system update promotions, cloning, and security.
• Create, maintain, and enhance ServiceNow forms, workflows, cloud integrations, and third-party integrations, including automation and self-service features.
• Use ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance.
• Use ServiceNow tools to enhance process-automation workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior