Software Architect - Advanced (Onsite)

Serigor • Columbia, SC

3d • Onsite

About The Position

Under limited supervision, the Software Architect designs, develops, tests, configures, implements, and provides top-level support for the ServiceNow platform used by ITSM stakeholders in the Department of Admin. The role researches third-party and cloud solutions to ensure successful technology integration and provides knowledge transfer to team members. The position serves as a subject matter expert with deep application and technology skills and plays a critical role in mentoring Software Engineers and Associate Software Engineers.

Requirements

• Strong knowledge and experience managing or developing a large-scale ServiceNow environment.
• Knowledge of ITSM concepts and frameworks.
• Server API development skills.
• PowerShell skills.
• Ability to work independently and in a team environment.
• Ability to communicate and gather technical requirements from customers.
• Ability to maintain positive working relationships with staff, users, management, vendors, and other officials.
• A bachelor's degree in communications, business administration, computer science, management information science, or a related field, and two years of hands-on experience implementing ITIL; alternatively, an associate degree in one of those fields or a related field and four years of hands-on experience implementing ITIL.

Responsibilities

• Maintain the three ServiceNow environments (Development, Test, and Production), including configurations, changes, system update promotions, cloning, and security.
• Create, maintain, and enhance forms, workflows, cloud integrations, and third-party integrations for the ServiceNow platform, including automation and additional self-service features and functions.
• Incorporate ServiceNow capabilities to create a unified framework for multi-cloud resource provisioning and governance.
• Use the ServiceNow toolset to enhance workflows for process automation.
• Research third-party and cloud solutions to support successful technology integration.
• Provide knowledge transfer to team members.
• Mentor Software Engineers and Associate Software Engineers.
• Design, develop, test, configure, implement, and provide top-level support for the ServiceNow platform.

What This Job Offers

• Career Level: Senior