Software Administrator I

Texas Tech University • Amarillo, TX

8d

About The Position

This Position is Open to TTUHSC Employees Only A Software Administrator I is an entry-level professional who works under close guidance to manage and support assigned software systems, such as IAM or LMS/Exam platforms. This role focuses on maintaining system reliability, security, and performance while providing basic support functions for access management or LMS tools at a departmental or program level. Collaborate with faculty to create, prepare, and support secure assessments aligned with course and program learning objectives. Coordinate with proctors, staff, and faculty to support testing for traditional and hybrid pathway learners. Review and investigate testing irregularities, including improper room scans, incomplete environmental checks, suspicious behavior, and violations of exam procedures. Communicate with teaching teams, students, and administrators regarding noncompliance with testing protocols. Support faculty with the transfer of grades from ExamSoft into D2L Brightspace. Provide training, documentation, and ongoing support to faculty, students, and proctors regarding exam administration and testing technologies. Manage ExamSoft and Examplify, including course setup, exam posting, user accounts, licensing, and technical troubleshooting. Maintain centralized testing records; assist with accreditation reporting; coordinate student and faculty compliance matters; and support institutional assessment policies.

Requirements

• Bachelor's degree with coursework in computer science, MIS, IT, or other related area plus two (2) years related full-time paid experience in application support OR a combination of related education and/or experience to equal six (6) years.
• Background checks, including, but not limited to, criminal history and other security-related screenings.
• Successful completion of background checks.

Responsibilities

• Collaborate with faculty to create, prepare, and support secure assessments aligned with course and program learning objectives.
• Coordinate with proctors, staff, and faculty to support testing for traditional and hybrid pathway learners.
• Review and investigate testing irregularities, including improper room scans, incomplete environmental checks, suspicious behavior, and violations of exam procedures.
• Communicate with teaching teams, students, and administrators regarding noncompliance with testing protocols.
• Support faculty with the transfer of grades from ExamSoft into D2L Brightspace.
• Provide training, documentation, and ongoing support to faculty, students, and proctors regarding exam administration and testing technologies.
• Manage ExamSoft and Examplify, including course setup, exam posting, user accounts, licensing, and technical troubleshooting.
• Maintain centralized testing records; assist with accreditation reporting; coordinate student and faculty compliance matters; and support institutional assessment policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level