Administrator I

State of Maryland • Baltimore City, MD

1d • Hybrid

About The Position

Maryland’s Family and Medical Leave Insurance (FAMLI) program makes sure all workers in Maryland have paid time off for medical and family reasons. FAMLI is a social insurance system covering 2.6 million workers and 150,000 employers, delivered as a digitally native, public-facing service. We’re in the early stages of building something as big and as far-reaching as unemployment insurance or a new health department. We know that delivering services primarily through a website, over the Internet, is a new way of doing business in government. Knowledge Management is part of the Policy Team which operates under FAMLI’s Policy and Research Directorate within the Policy and Public Affairs (PPA) Domain. The team is charged with the management and administration of processes and tasks that enable the organization to identify, document, preserve, transfer, analyze, synthesize, and access intellectual capital and information content. The Knowledge Management Specialist will assist in the design, development and implementation of knowledge management strategies, structures, and best practices across FAMLI operations and programs. This includes supporting record retention policies and establishing document review schedules and storage requirements. This role will be pivotal in enhancing our operational efficiency and impact, as well as empowering our teams to access, collect, prioritize, and use knowledge effectively.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• Four years of administrative staff or professional work.
• Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university for the required experience.
• Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.

Nice To Haves

• 2+ years of experience drafting and/or reviewing technical or administrative documents (e.g., Standard Operating Procedures, process manuals, knowledge base articles, training manuals).
• 2+ years of experience gathering verbal requirements from multi-department stakeholders and incorporating feedback into final knowledge systems, artifacts, or operational documentation.
• 2+ years of experience successfully tracking, prioritizing, and supporting concurrent knowledge management, content lifecycle, or documentation projects from inception to completion within tight timelines.
• 2+ years of operational support experience assisting with the stand-up or rollout of at least one new government or organizational program, including specific responsibility for tracking implementation timelines, drafting procedural documents, or coordinating cross-functional stakeholder communications.

Responsibilities

• Identify, build and maintain a knowledge management framework that provides end-users access to the organization's intellectual capital.
• Work within the existing document management systems and assist with the selection and development of new systems and tools, when gaps arise.
• Organize data, establish file structures, and ensure information is captured and stored in locations accessible to authorized users.
• Assist in the identification, development, and tracking of key organizational process and procedures documentation, including where they will be housed within the knowledge management system.
• Ensure proper security protocols are used to protect classified, proprietary, and personally identifiable information.
• Work within the single source of truth (SSOT) for key organizational information to ensure data and program integrity, noting the organizational culture and learning implications.
• Assist with the design, implementation, and adaptation of comprehensive training programs across the organization to ensure staff are proficient in the latest knowledge management processes, tools, and best practices.
• Collaborate with the Manager of Knowledge Management to integrate knowledge management practices into project lifecycle processes, fostering a culture of continuous learning and improvement across teams.
• Assist with the collection and synthesis of data regarding the effectiveness of knowledge management initiatives through KPIs and feedback mechanisms, driving continuous refinement and enhancement.
• Develop and maintain an understanding of the needs and requirements of information end users.
• Assist with the compilation of reports on performance and usage metrics and future requirements for existing knowledge management capabilities, including search, discovery, storage, and retrieval of data and formal production and taskings.
• Assist with aligning knowledge management initiatives with FAMLI’s Integrated Implementation Plan, strategic plan and related activities, and key performance indicators (KPIs).
• Performs other related duties as required.

Benefits

• Flexible hours and hybrid teleworking
• Paid holidays 12-13 per year
• Generous paid leave package (annual, sick, personal and compensatory leave)
• State Pension ("defined benefit" plan)
• Tax-deferred supplemental retirement savings plans (401(k) and 457)
• Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
• Flexible Spending Account plans for Health Care and Daycare
• State Employees Credit Union

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED