Soft Services Specialist
About The Position
The Soft Services Specialist supports the Soft Services Manager with oversight of soft services contracts, including landscape, snow removal, pest control, and sanitation, as well as building operations, conference services, and move management. The role combines facilities support, vendor contract coordination, financial support, customer service, and move coordination to maintain a seamless workplace and deliver operational efficiency and a strong customer experience. The specialist coordinates vendors, facilities staff, service providers, clients, and move-related activities. Schedules may change to support projects and evolving scope, and the role requires flexibility, including the ability to work variable or off-hours during seasonal soft services demands. This is an onsite position in Bradley, Illinois, scheduled Monday through Friday, 7:30 a.m. to 4:00 p.m. The position does not provide visa sponsorship.
Requirements
- Minimum 3 years of experience in a corporate environment, including at least 2 years in Facility or Property Administration.
- Proficiency in Microsoft Office, especially Excel, and various information technology tools.
- Strong analytical, organizational, and presentation skills.
- Excellent written and verbal communication abilities.
- Ability to multitask, work under pressure, and manage time effectively without direct supervision.
- Willingness to work flexible or variable hours, including off-hours, to support seasonal soft services demands such as snow events.
Nice To Haves
- Bachelor's degree preferred; an associate degree in facilities management, business, or a related field is accepted.
- Experience supporting soft services vendor contracts, including landscape, snow, pest control, and sanitation.
- Superior customer service orientation and a “One Team” approach.
- Adaptability to evolving client needs, service scopes, and schedule changes in support of projects.
- Keen attention to detail and ability to manage multiple projects simultaneously.
- Prior exposure to finance training or support activities for operations team members.
- Valid driver's license.
Responsibilities
- Support the Soft Services Manager in monitoring landscape, snow removal, pest control, and sanitation vendor performance through regular site inspections and compliance tracking.
- Coordinate vendors, facilities staff, and service providers to minimize disruption to client operations, including security access administration and onboarding and offboarding protocols.
- Assist the finance team with purchase orders, vendor invoice resolution, monthly finance activities, budgetary analysis, and variance reporting.
- Conduct move-planning meetings with administrators and team managers and maintain move matrices and customer information.
- Coordinate move logistics, vendor management, technology relocation, and pre- and post-move follow-ups.
- Serve as the primary liaison between teams and move vendors, resolving issues involving lost items, furniture disposal, and seat assignment updates.
- Interface with clients, visitors, guests, and contractors.
- Prepare communications about moves, new locations, and changes to soft services schedules.
Benefits
- 401(k) plan with matching company contributions.
- Comprehensive medical, dental, and vision care.
- Paid parental leave at 100% of salary.
- Paid time off and company holidays.
- Early access to earned wages through Daily Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
