Soft Services Specialist

JLL•Bradley, IL

2d•$71,487 - $76,325•Onsite

About The Position

The Soft Services Specialist supports the Soft Services Manager in overseeing soft services contracts—including landscape, snow removal, pest control, and sanitation—as well as building operations, conference services, and move management. The role combines facilities support, vendor contract coordination, financial support, customer service, and move coordination to help maintain an efficient, seamless work environment and excellent customer experience. Schedules may change to support ongoing projects and evolving scope, so flexibility and adaptability are important. The position is onsite in Bradley, Illinois, with a Monday-through-Friday schedule of 7:30 a.m. to 4:00 p.m. The role may require flexible or variable hours, including off-hours, to support seasonal soft services demands such as snow events. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

Associate's degree in facilities management, business, or a related field accepted; a bachelor's degree is preferred.
At least 3 years of experience in a corporate environment, including at least 2 years in Facility or Property Administration.
Proficiency in MS Office, especially Excel, and various information technology tools.
Strong analytical, organizational, and presentation skills.
Excellent written and verbal communication abilities.
Ability to multitask, work under pressure, and manage time effectively without direct supervision.
Willingness to work flexible or variable hours, including off-hours, to support seasonal soft services demands such as snow events.

Nice To Haves

Bachelor's degree.
Experience supporting soft services vendor contracts, including landscape, snow, pest, and sanitation contracts.
Superior customer service orientation and a “One Team” approach.
Adaptability to evolving client needs, service scopes, and schedule changes in support of projects.
Keen attention to detail and ability to manage multiple projects simultaneously.
Prior exposure to finance training or support activities for operations team members.
Valid driver's license.

Responsibilities

Support the Soft Services Manager in monitoring landscape, snow removal, pest control, and sanitation vendors; conduct regular site inspections and track compliance.
Coordinate with vendors, facilities staff, and service providers to minimize disruption to client operations, including security access administration and on/off-boarding protocols.
Assist the finance team with purchase orders, vendor invoice resolution, monthly finance activities, budgetary analysis, and variance reporting.
Conduct move-planning meetings with administrators and team managers, and maintain and update move matrices and customer information.
Coordinate all aspects of moves, including logistics, vendor management, technology relocation, and pre- and post-move follow-ups.
Serve as the primary liaison between teams and move vendors, resolving issues involving lost items, furniture disposal, and seat assignment updates.
Interface with clients, visitors, guests, and contractors, and prepare communications about moves, new locations, and soft services scheduling changes.