Soft Services Lead

JLL • Corvallis, OR

22h • Onsite

About The Position

The Soft Services Lead is responsible for the day-to-day delivery, performance, and continuous improvement of soft services across JLL’s Corvallis site. The role owns workplace services that influence employee experience, site presentation, service quality, and operational effectiveness. It serves as the primary operational lead for soft services suppliers and internal service partners, ensuring services are delivered safely, consistently, and efficiently in alignment with CREWS standards, contractual requirements, site expectations, and business needs. The position works closely with the Corvallis Facilities Manager and the broader facilities organization, while remaining directly accountable for assigned soft services programs.

The role oversees services such as janitorial, waste and recycling, mail and shipping, pest control, landscaping, workplace support, conference and meeting support, office and common-area services, and other assigned employee-facing facility services. It manages supplier relationships and performance, maintains service standards and governance, supports budgets and resource planning, and uses operational data, employee feedback, and industry practices to improve service delivery. The position is onsite in Corvallis, Oregon, with a Monday–Friday schedule from 8:00 AM to 5:00 PM, and reports to the Facility Manager.

Requirements

• High school diploma or GED equivalent.
• At least 3 years of experience in third-party commercial facilities management, workplace experience services, corporate hospitality, property operations, supplier management, or a related field.
• Demonstrated experience managing service providers and operational performance.
• Strong understanding of customer-facing workplace services and service-quality expectations.
• Experience working with budgets, contracts, KPIs, SLAs, work-order systems, and operational reporting.
• Strong organizational, communication, and stakeholder-management skills.
• Ability to analyze operational issues, identify root causes, and implement sustainable solutions.
• Must be authorized to work in the United States without visa sponsorship.

Nice To Haves

• Ability to operate effectively in a complex corporate, technical, R&D, or similar environment.
• Bachelor’s degree in hospitality management, business administration, or a related field.
• Proficiency with workplace-management software, CMMS, collaboration tools, and Microsoft Office.

Responsibilities

• Lead the daily execution and performance of soft services across the Corvallis site.
• Own assigned soft services, including janitorial, waste and recycling, mail and shipping, pest control, landscaping, workplace support, conference and meeting support, and office and common-area services.
• Define, communicate, measure, and maintain service delivery standards.
• Serve as the primary escalation point for soft services performance issues.
• Coordinate with Facilities, Engineering, EHS, Security, Workplace Experience, and other functional partners.
• Manage day-to-day relationships with assigned suppliers and service partners.
• Set expectations for supplier staffing, service quality, responsiveness, productivity, and customer experience.
• Conduct service inspections, quality audits, performance reviews, and corrective-action follow-up.
• Validate supplier performance against contracts, KPIs, SLAs, and site expectations; support supplier business reviews and performance governance.
• Identify recurring service gaps and implement sustainable corrective actions.
• Maintain cleanliness, appearance, functionality, and readiness of employee-facing spaces.
• Work with site stakeholders to adjust service delivery as workplace needs change.
• Review service requests, employee feedback, customer satisfaction trends, and operational data to identify improvements.
• Support site events, leadership visits, and other high-visibility activities requiring coordinated soft services support.
• Support development and management of the soft services operating budget and related forecasting and annual planning.
• Review supplier spend, staffing models, consumption, and service frequencies to identify efficiencies.
• Validate invoices and service delivery as appropriate; identify cost avoidance, productivity improvements, and savings opportunities while protecting service quality.
• Maintain operating procedures, service standards, schedules, documentation, and supplier records.
• Ensure soft services work is reflected in applicable work-order, service-management, and reporting systems.
• Support compliance with CREWS policies, EHS requirements, site procedures, and applicable regulatory standards.
• Participate in site operational reviews and report on service performance, risks, trends, and improvement actions.
• Use operational data, employee feedback, inspections, and industry best practices to improve service delivery.
• Evaluate automation, standardization, revised service frequencies, improved supplier models, and other efficiency opportunities.
• Partner with regional teams to implement scalable soft services standards and best practices.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED