Mobile Soft Services Supervisor

OCS Group

3d

About The Position

The Mobile Soft Services Supervisor provides day-to-day supervision and operational support to cleaning and soft services employees across allocated sites. The role oversees staffing, cleaning delivery, workforce cover, service quality, health and safety compliance, stock and equipment logistics, contractor activity, project support, client service, administration and reporting. The postholder supervises employees and may coordinate subcontractors, while working within delegated authority and escalating financial approvals, formal disciplinary decisions, high-risk work and specialist technical matters to the appropriate manager or competent person.

The position involves regular travel between sites and may occasionally require early starts, late finishes, additional support outside normal hours or overnight stops. Working hours are eight hours per day, with flexibility to respond to operational needs. The employer is OCS UK & Ireland, a facilities management company with more than 50,000 colleagues and turnover exceeding £2 billion. Its stated values are Trust, Respect, Unity and Empowerment.

Requirements

• Experience supervising facilities or another service-led operational team across one or more sites.
• Ability to organise rotas, absence cover, workloads, stock movements and competing priorities across a portfolio.
• Experience conducting employee conversations, including welfare checks, return-to-work discussions and performance follow-up.
• Working knowledge of cleaning standards, safe working practices, COSHH, PPE and basic risk assessment principles.
• Ability to prepare clear records, risk assessments, permits and operational reports using digital systems and handheld technology.
• Clear, confident communication with employees, clients, managers and contractors.
• A practical, fair and calm approach, with resilience to manage changing operational demands.
• Full UK driving licence or ability to travel reliably between contract sites where required.
• Work within company policies, client procedures, delegated authority and the postholder’s level of training and competence.
• Regular travel between sites; occasional early starts, late finishes or additional support outside normal hours may be required.

Nice To Haves

• BICSc, cleaning-related NVQ or equivalent soft services qualification, or willingness to gain one.
• IOSH, NEBOSH or another relevant health and safety qualification.
• Training in risk assessment, COSHH, permit-to-work systems or contractor management.
• Experience using CAFM, workforce scheduling, payroll or audit systems.

Responsibilities

• Provide visible day-to-day supervision, guidance and practical support to cleaners and other soft services staff across the portfolio.
• Carry out site visits, welfare conversations, team talks, briefings, employee check-ins, inductions, probation reviews and performance reviews, and complete required people-management documentation.
• Conduct return-to-work conversations after sickness absence, record agreed actions and escalate concerns in line with company procedure.
• Support attendance, conduct and performance management fairly and consistently, seeking guidance from the line manager or HR when required.
• Coordinate mandatory training and e-learning, maintain accurate records and follow up outstanding completion.
• Promote a respectful, inclusive and safety-focused working environment and communicate expected standards.
• Take operational responsibility for day-to-day staff cleaning provision, periodic cleaning, security, guest liaison and agreed soft services across allocated sites.
• Plan rotas and allocate work to meet cleaning schedules, contractual frequencies and service standards.
• Manage annual leave, sickness and other absences; arrange suitable cleaning cover and communicate changes to site contacts.
• Coordinate overtime requirements and provide practical cleaning support when approved to maintain essential service delivery.
• Complete cleaning inspections and audits, agree corrective action plans and follow actions through to closure.
• Survey and schedule ad hoc cleaning or soft services requests, confirming scope, labour, materials and access requirements.
• Support washroom services, porterage, landscaping, car-parking activities and other associated services when required by the contract.
• Maintain a safe working environment and ensure staff follow health and safety arrangements, safe systems of work and PPE requirements.
• Prepare, review and update task risk assessments and method statements within the role’s competence; consult affected employees and escalate specialist or higher-risk matters.
• Prepare, coordinate and, when formally authorised, issue or close permits to work in accordance with site procedures; verify controls, approvals and isolations before work starts.
• Carry out scheduled health and safety inspections, report hazards and near misses, and ensure corrective actions are recorded and completed.
• Keep cleaning records, site files, COSHH information, training records and other compliance documents accurate, current and audit-ready.
• Brief employees and contractors on site rules, risk controls, emergency arrangements and permit conditions.
• Monitor stock levels of cleaning materials, consumables, chemicals, PPE and equipment, and arrange safe, efficient movement of stock between sites.
• Maintain stock records, carry out checks and report losses, damage, shortages or replacement needs; ensure chemicals and equipment are stored, labelled, transported and used safely.
• Assist managers with cleaning mobilisations, service improvements, periodic works and wider contract projects; provide site information and coordinate local activity.
• Support project planning and delivery by confirming scope, access, programme, staffing, materials, risk controls and communication requirements.
• Liaise with subcontractors and service partners; check competence information, RAMS, insurance, permits and site approvals before work starts.
• Escort contractors when required, monitor work against agreed scope, and report or resolve service, safety and quality issues.
• Maintain project, permit and completion records and provide progress updates to the responsible manager and client contact.
• Build professional working relationships with site customers, employees, managers and service partners, responding promptly and constructively to issues.
• Maintain accurate records in relevant CAFM, HR, training and contract systems, and upload documents within required timescales.
• Check and submit timesheets, overtime information and other payroll inputs for approval and processing.
• Provide regular updates on staffing, cover, audit performance, stock, risks, incidents, projects and outstanding actions.
• Undertake other reasonable duties consistent with the level and purpose of the role.
• Supervise cleaning and soft services employees assigned to relevant sites and potentially coordinate subcontractors carrying out approved works.
• Control cleaning materials, consumables, equipment and associated records within delegated authority.

Benefits

• Access to digital courses and resources through the OCS Academy.
• Access to exclusive discounts, rewards and wellbeing resources through the Hapi app.
• Professional development and further qualifications.
• Access to a portion of earned wages before payday through the Wagestream app (contract specific).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed