Social Worker II: Case Manager for the Community Alternative Program and other Family Services

Stanly County•Albemarle, NC

2d•Hybrid

About The Position

An employee in this classification provides professional social work services to Social Services clients in the Community Alternatives Program (CAP) and other Family Services. This position provides case management services to disabled adults and their families. The social worker provides services to assist clients and their families in understanding their medical diagnoses and treatment plan and to adapt and cope with their problems. This worker completes an initial assessment to evaluate activities of daily living, instrumental activities of daily living, social environment, economic resources, and home environment. Worker also completes a cognitive, social, mental, and physical evaluation in sometimes complicated and/or questionable cases to fully and accurately assess client needs and determine the best possible treatment and intervention plan. A treatment plan is developed to meet the unmet needs of the client. The worker arranges for services and coordinates and interacts closely with other service providers to carry out the treatment plan. Position must keep records and completes ongoing documentation. Worker is responsible for establishing and developing interdisciplinary and multidisciplinary teams designed to address the problems of and meet the unmet needs of the client. Worker works closely with other disciplines to assure efficient and appropriate delivery of quality client services. This position is responsible for the Crisis Energy programs and some guardianship cases. This position also performs other duties as assigned.

Requirements

Thorough knowledge of the methods, procedures and policies of the Department of Social Services as they pertain to the performance of duties of the Social Worker II.
Thorough knowledge of the laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position.
Thorough knowledge of the principles and practices of social work; is able to identify client needs and to develop and implement effective plans to help meet those needs.
Thorough knowledge of proper English usage, vocabulary, spelling and basic mathematics.
Thorough knowledge of modern office practices and technology.
Knowledge of the terminology used within the department.
Knowledge of and skill in the use of computers for word and data processing and records management.
Knowledge of caseload management methods.
Ability to plan and present informative educational presentations to clients and other individuals and organizations.
Ability to maintain effective relationships with clients, personnel of other departments, professionals and members of the public through contact and cooperation.
Ability to offer assistance to co-workers and employees of other departments as required.
Ability to take the initiative to complete the duties of the position without the need of direct supervision.
Ability to learn and utilize new skills and information to improve job performance and efficiency.
Ability to read and interpret complex materials pertaining to the responsibilities of the job.
Ability to assemble and analyze information and make written reports and records in a concise, clear and effective manner.
Ability to react calmly and quickly in emergency situations.
Bachelor’s degree in social work from an accredited school of social work; Bachelor’s degree in a human services field from an accredited college or university, and one year of directly related experience; Bachelor’s degree from an accredited college or university, and two years of directly related experience.

Nice To Haves

Those with a Social Worker degree from an accredited school of social work will be given preference; however, anyone with a Human Services Degree or a 4-year degree may apply as “work against appointments” and will be considered.

Responsibilities

Provides professional social services to Social Service CAP clients.
Reviews patient charts and interviews patients to determine needs; determines eligibility for CAP services; completes required forms; verifies Medicaid eligibility; establishes and maintains accurate and complete client records.
Prepares, implements and monitors patient care plans, making changes when necessary.
Reviews monthly and daily task sheets for providers.
Refers patients to other department divisions and outside agencies for services as appropriate; assists clients in accessing needed services.
Reviews billings for CAP office; monitors care costs and makes changes in care plan as necessary to ensure compliance with cost limitations.
Conducts home visits to monitor progress and ensure clients are receiving necessary assistance.
Attends staff meetings to discuss and coordinate cases; communicates with nursing staff, physicians and others to coordinate patient care.
Conducts case audits.
Receives and responds to inquiries, concerns and complaints regarding assigned programs and projects.
Participates in community awareness efforts to inform the public of CAP services.
Identifies community programs and services available for client assistance.
Gathers information for and prepares various reports as required by the County and/or other agencies.
Operates a vehicle and a variety of office equipment, including a computer, printer, copier, telephone, calculator, etc.; uses clerical and computer supplies.
Interacts and communicates with the immediate supervisor, other County department heads and employees, clients and family members, physicians, nurses and other health professionals, various outside social service / health agencies, and the general public.
Attends meetings, training, workshops, conferences, etc., as required to enhance job knowledge and skills.
Performs general administrative/office work as required, including attending meetings, preparing reports and correspondence, entering and retrieving computer data, sending and receiving faxes, copying and filing documents, reviewing correspondence, answering the telephone, etc.
Performs related duties as assigned.