Social Worker/Custody and Removal Coordinator

Lukos•Hudson, OH

11d•Onsite

About The Position

The Custody and Removal Coordinator (CRC) assists ICE Enforcement and Removal Operations (ERO) Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides support to detained noncitizens on issues that commonly affect the ICE detained population and ICE mission, including victim support, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. Each CRC works at a designated ICE detention facility or ICE office and supports ERO Field Office and facility staff in their daily duties. The role includes providing case management and referrals, coordinating support for vulnerable individuals, facilitating communication between detained noncitizens and staff, and assisting with release and removal planning. The CRC also develops and maintains a national resource database to support release and removal of noncitizens from ICE custody.

Requirements

Bachelor’s degree in Social Work, Psychology, or an equivalent degree from an institution or program accredited by an entity recognized by the U.S. Department of Education.
Fluency in English and Spanish, written and oral.
At least two years of related experience, such as providing services to victims, trauma-informed programming, or working with immigrants or foreign-born individuals.
At least two years of experience providing services to vulnerable populations.
Experience working in or with victims or individuals in a confinement or custodial setting.
Knowledge of program objectives, policies, procedures, and requirements for conducting a local-level case management program.
Experience and understanding of situations that contribute to family or individual stress, problems, and crises.
Knowledge of the case management process commensurate with bachelor’s-level training and education.
Ability to work in a multicultural and multilingual environment and use telephonic interpreter or translation services when needed.
Ability to adapt to sudden schedule changes and flexible work requirements.
Proficient verbal and written English communication skills and ability to establish positive rapport with patients, coworkers, and stakeholders.
Ability to maintain positive working relationships in a multidisciplinary environment.
Ability to navigate electronic work environments, including electronic health records, web-based training, and communications.
Moderate proficiency with Microsoft Word, Excel, Outlook, and SharePoint, and ability to use a PC with standard business software.
Strong oral and written communication skills, project creation and management ability, interpersonal skills, critical thinking skills, cultural competency, integrity, and honesty.
Must be a U.S. citizen.
Must receive an Initial Preliminary Favorable Fitness Determination from the Department of Homeland Security Personnel Security Unit and a Complete Favorable Fitness Determination upon completion of initial and subsequent background investigations.
Must maintain current certification in either the American Heart Association Basic Life Support Course or the American Red Cross CPR/BLS Course.
Must provide proof of a negative TB skin test and immunization against Hepatitis B, MMR, Varicella, and Influenza, as stated in the posting.
Must be able to perform duties in a stressful and often austere environment without physical limitations, including standing on hard surfaces for long periods.

Nice To Haves

A master’s degree or equivalent advanced degree.
Experience in a detention, correctional, or residential healthcare setting.

Responsibilities

Assist with detained noncitizens’ needs, requests, and complaints concerning non-officer or immigration-case-related issues.
Assist ERO officers with requests involving parent-child communication and child welfare involvement.
Facilitate disability accommodations on site and coordinate follow-up with detention facilities when requested by ERO.
Support ERO and detention facility staff in facilitating compliance with applicable agency policies and detention standards.
Facilitate discussions with detained noncitizens concerning topics including sexual abuse and assault allegations, pregnant noncitizens, segregated housing or special management units, and admission and release.
Address ERO and detention facility staff questions or concerns about specific noncitizens and available services.
Refer noncitizens to appropriate ERO and detention facility staff for care and follow-up, including medical, mental health, and chaplain services.
Support noncitizens with specialized needs or requiring heightened attention, and conduct wellness checks and follow-ups when requested by ERO Field Office or ERO Headquarters.
Meet with newly detained noncitizens during or after intake to answer questions, address concerns, and provide an orientation to the facility and CRC services.
Assist ERO Field Offices with specialized housing units, programs, and services for vulnerable populations, including housing for transgender noncitizens, behavioral or mental health units, family residential centers, family reunification, and young adult case management.
Provide language interpretation for facility and ERO staff communicating with detained noncitizens.
Provide general support as needed to help maintain detention facility safety and security.
Assist with removal planning by researching referrals, identifying resources in noncitizens’ home countries, and developing individualized departure plans.
Assist with release planning by researching referrals and identifying U.S. resources, including communicating with family members, securing medical or mental health care, and identifying housing, shelter, or institutional placement options.
Develop and maintain a national database of resources in and outside the United States to support release and removal planning.