Social Worker/Custody and Removal Coordinator

Lukos•El Paso, TX

11d•Onsite

About The Position

The Custody and Removal Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides support to detained noncitizens on issues affecting the ICE detained population and ICE mission, including victim support, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. The position is based at a designated ICE detention facility or ICE office and supports ERO Field Office and facility staff in their daily duties. The CRC helps address noncitizen requests and concerns, supports referrals and follow-up for care, assists with removal and release planning, and maintains a national resource database. The role also provides language interpretation and general support for detention-facility safety and security. Work may involve travel, including overnight travel during surge support or crisis situations; travel is reimbursed.

Requirements

Bachelor’s degree in Social Work, Psychology, or an equivalent degree from an institution or program accredited by an entity recognized by the U.S. Department of Education.
Fluency in English and Spanish, written and oral.
At least two years of related experience, such as services for victims, trauma-informed programming, or work with immigrants or foreign-born individuals, and knowledge of program objectives, policies, procedures, and requirements for conducting a local case management program.
Experience working in or with victims or individuals in a confinement or custodial setting.
At least two years of experience providing services to vulnerable populations.
Experience and understanding of situations that contribute to family or individual stress, problems, and crises.
Knowledge of the case management process commensurate with training and education at a minimum of the bachelor’s level.
Ability to work in a multicultural and multilingual environment and use telephonic interpreter or translation services when needed.
Ability to adapt to sudden schedule changes and flexible work requirements.
Proficient verbal and written English communication skills to develop positive rapport with patients, coworkers, and stakeholders.
Ability to establish and maintain positive working relationships in a multidisciplinary environment.
Ability to navigate electronic work environments, including electronic health records, web-based training, and communications.
Knowledge of and moderate proficiency in Microsoft Word, Excel, Outlook, and SharePoint; ability to operate a PC with standard business software.
Strong oral and written communication, project creation and management, interpersonal, critical-thinking, and cultural-competency skills; integrity and honesty.
U.S. citizenship.
Must receive an Initial Preliminary Favorable Fitness Determination from the Department of Homeland Security Personnel Security Unit to be considered qualified, and a Complete Favorable Fitness Determination upon completion of initial and subsequent background investigations.
Must be able to perform duties in a stressful and often austere environment without physical limitations, including standing on hard surfaces for long periods.
Must be available to work Monday through Friday on the day shift; specific hours are determined by ERO Headquarters and the Field Office.
Must maintain current certification in either the American Heart Association Basic Life Support Course or the American Red Cross CPR/BLS Course.
Must provide proof of a negative TB skin test and immunization for Hepatitis B, MMR, Varicella, and Influenza, as per CDC guidelines.

Nice To Haves

Master’s degree or equivalent advanced degree.
Experience in a detention, correctional, or residential healthcare setting.

Responsibilities

Assist with needs, requests, and complaints from detained noncitizens regarding non-officer or immigration case-related issues.
Assist ERO officers with noncitizen requests related to parent-child communication and child welfare involvement.
Coordinate support for disability accommodations, including follow-up with detention facilities when requested by ERO after a Disability Accommodation Notification is submitted to ERO Headquarters.
Help ERO and detention facility staff comply with applicable agency policies and detention standards.
Facilitate discussions with detained noncitizens about issues including sexual abuse and assault allegations, pregnant noncitizens, segregated housing or special management units, and admission and release.
Address staff questions or concerns about specific noncitizens and available services.
Refer noncitizens to appropriate ERO and detention facility staff for care and follow-up, including medical, mental health, and chaplain services.
Support noncitizens with specialized needs or requiring heightened attention; conduct wellness checks and follow-ups upon request by ERO Field Office or ERO Headquarters.
Meet with newly detained noncitizens during or after intake to answer questions, address concerns, and provide an orientation to the facility and CRC services.
Assist ERO Field Offices with specialized housing units and programs or services for vulnerable populations, including housing for transgender noncitizens, behavioral or mental health units, family residential centers, family reunification, and young adult case management.
Provide language interpretation for facility and ERO staff communicating with detained noncitizens.
Provide general support as needed to help maintain detention facility safety and security.
Assist ERO Field Offices with removal planning for noncitizens, including researching referrals and home-country resources and developing individualized departure plans.
Assist ERO Field Offices with release planning, including researching referrals and resources in the United States, communicating with family members, securing medical or mental health care, and identifying housing or shelter, hospital, or institutional placement options.
Develop and maintain a national resource database of resources in and outside the United States for CRC and ERO Officer use in facilitating release and removal of noncitizens from ICE custody.