Social Worker/Custody and Removal Coordinator

Lukos•Baldwin, MI

11d•Onsite

About The Position

The Custody and Removal Coordinator (CRC) assists ICE Enforcement and Removal Operations (ERO) Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides support to detained noncitizens on issues including victim services, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. The position is based at a designated ICE detention facility or ICE office and supports ERO Field Office and facility staff in their daily duties. The CRC helps address noncitizen requests and concerns, coordinates referrals and follow-up, supports individuals with specialized needs, and assists with intake orientation and interpretation. The role also supports care for vulnerable populations in specialized housing and programs, and assists ERO with release and removal planning, including identifying resources and developing individualized plans. The CRC develops and maintains a national database of resources in and outside the United States. This full-time position is located in Baldwin, Michigan, and requires availability Monday through Friday on the day shift, with specific hours determined by ERO Headquarters and the Field Office. Workday and overnight travel may be required, particularly for surge support during crisis situations; travel is reimbursed. The role requires a favorable fitness determination from the Department of Homeland Security Personnel Security Unit and U.S. citizenship.

Requirements

Bachelor’s degree in Social Work, Psychology, or an equivalent degree from an institution or program accredited by an entity recognized by the U.S. Department of Education.
Fluency in English and Spanish, written and oral.
At least two years of related experience, such as providing services to victims, trauma-informed programming, or working with immigrants or foreign-born individuals.
Knowledge of program objectives, policies, procedures, and requirements for conducting a local case management program.
Experience working in or with victims or individuals in a confinement or custodial setting.
At least two years of experience providing services to vulnerable populations.
Experience and understanding of situations contributing to family or individual stress, problems, and crises.
Knowledge of the case management process commensurate with at least bachelor’s-level training and education.
Ability to work in a multicultural and multilingual environment and use telephonic interpretation or translation services when needed.
Ability to adapt to sudden schedule changes and flexible work requirements.
Proficient verbal and written English communication skills and ability to establish positive rapport with patients, coworkers, and stakeholders.
Ability to maintain positive working relationships in a multidisciplinary environment.
Ability to navigate an electronic work environment, including electronic health records, web-based training, and communications.
Moderate proficiency with Microsoft Word, Excel, Outlook, and SharePoint, and ability to operate a PC with standard business software.
Strong oral and written communication, project creation and management, interpersonal, critical thinking, and cultural competency skills; integrity and honesty.
U.S. citizenship.
Must receive an Initial Preliminary Favorable Fitness Determination from the DHS Personnel Security Unit and a Complete Favorable Fitness Determination following initial and subsequent background investigations.
Must maintain current certification in either the American Heart Association Basic Life Support Course or the American Red Cross CPR/BLS Course.
Must provide proof of a negative TB skin test and immunization against Hepatitis B, MMR, Varicella, and Influenza, as per CDC guidelines.
Must be able to perform duties in a stressful, often austere environment without physical limitations and stand on hard surfaces such as cement floors for long periods.
Must be available to work Monday through Friday on the day shift; specific hours are determined by ERO Headquarters and the Field Office.
Workday and/or overnight travel may be required.

Nice To Haves

Master’s degree or an equivalent advanced degree.
Experience in a detention, correctional, or residential healthcare setting.

Responsibilities

Assist with detained noncitizens’ needs, requests, and complaints regarding non-officer and non-immigration-case matters.
Assist ERO officers with requests related to parent-child communication and child welfare involvement.
Facilitate disability accommodations and coordinate follow-up with detention facilities when requested by ERO.
Support ERO and detention facility staff in facilitating compliance with agency policies and detention standards.
Communicate directly with detained noncitizens and facilitate discussions about issues including sexual abuse and assault allegations, pregnancy, segregated housing, special management units, admission, and release.
Address staff questions or concerns about individual noncitizens and available services.
Refer noncitizens to appropriate ERO and detention facility staff for care and follow-up, including medical, mental health, and chaplain services.
Support noncitizens with specialized needs or requiring heightened attention, and conduct wellness checks and follow-ups upon request.
Meet newly detained noncitizens during or after intake to answer questions, address concerns, and provide orientation to the facility and CRC services.
Assist ERO Field Offices with specialized housing units and programs, including housing for transgender noncitizens, behavioral and mental health units, family residential centers, family reunification, and young adult case management.
Provide language interpretation for facility and ERO staff communicating with detained noncitizens.
Provide general support as needed to help maintain detention facility safety and security.
Assist ERO Field Offices with removal planning by researching referrals, identifying resources in noncitizens’ home countries, and developing individualized departure plans.
Assist ERO Field Offices with release planning by identifying U.S. resources and coordinating, as appropriate, with family members and providers or facilities for medical and mental health care, housing, shelter, or institutional placement.
Develop and maintain a national resource database for CRC and ERO Officer use to support release and removal of noncitizens from ICE custody.