Social Worker/Custody and Removal Coordinator

Lukos•Jonesboro, LA

10d•Onsite

About The Position

The Custody and Removal Coordinator (CRC) assists ICE Enforcement and Removal Operations (ERO) Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides support to detained noncitizens on issues that commonly affect the detained population and ICE mission, including victim support, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. The position is based at a designated ICE detention facility or ICE office and supports ERO Field Office and facility staff in their daily duties. The CRC facilitates communication and referrals, supports individuals with specialized needs, helps coordinate disability accommodations, and assists with release and removal planning. The position also develops and maintains a national resource database to support the release and removal of noncitizens leaving ICE custody. Work is performed in a detention environment and may involve travel, including overnight travel during surge support or crisis situations.

Requirements

Bachelor’s degree in Social Work, Psychology, or an equivalent degree from an institution or program accredited by an entity recognized by the U.S. Department of Education.
Fluency in English and Spanish, written and oral.
At least two years of related experience, such as providing services to victims, trauma-informed programming, or working with immigrants or foreign-born individuals.
Knowledge of program objectives, policies, procedures, and requirements for conducting a local case management program.
Experience working in or with victims or individuals in a confinement or custodial setting.
At least two years of experience providing services to vulnerable populations.
Experience and understanding of situations that contribute to family or individual stress, problems, and crises.
Knowledge of the case management process commensurate with bachelor’s-level training and education.
Ability to work in a multicultural and multilingual environment and use telephonic interpreter or translation services when needed.
Ability to adapt to sudden schedule changes and flexible work requirements.
Proficient English verbal and written communication skills to develop positive rapport with patients, coworkers, and stakeholders.
Ability to establish and maintain positive working relationships in a multidisciplinary environment.
Ability to navigate electronic work environments, including electronic health records, web-based training, and communications.
Moderate proficiency with Microsoft Word, Excel, Outlook, and SharePoint, and ability to operate a PC with common business software.
Strong oral and written communication skills, project creation and management ability, excellent interpersonal skills, critical thinking skills, cultural competency, integrity, and honesty.
Must be a U.S. citizen.
Must receive an Initial Preliminary Favorable Fitness Determination from the Department of Homeland Security Personnel Security Unit; a Complete Favorable Fitness Determination is required upon completion of initial and subsequent background investigations.
Must maintain current certification in either the American Heart Association Basic Life Support Course (BLS) or the American Red Cross CPR/BLS Course.
Must provide proof of a negative TB skin test and immunization against Hepatitis B, MMR, Varicella, and Influenza, as per CDC guidelines.
Must be able to perform duties in a stressful, often austere environment without physical limitations and stand on hard surfaces for long periods.

Nice To Haves

Master’s degree or equivalent advanced degree.
Experience in a detention, correctional, or residential healthcare setting.

Responsibilities

Assist with detained noncitizens’ needs, requests, and complaints about non-officer or immigration case-related issues.
Assist ERO officers with requests related to parent/child communication and child welfare involvement.
Facilitate disability accommodations on site and coordinate follow-up with detention facilities when requested by ERO.
Help ERO and detention facility staff comply with applicable agency policies and detention standards.
Facilitate discussions with detained noncitizens regarding topics including sexual abuse and assault allegations, pregnancy, segregated housing or special management units, and admission and release.
Address ERO and detention facility staff questions or concerns about individual noncitizens and available services.
Refer noncitizens to appropriate ERO and detention facility staff for care and follow-up, including medical, mental health, and chaplain services.
Support noncitizens with specialized needs or requiring heightened attention, and conduct wellness checks and follow-ups when requested.
Meet with newly detained noncitizens during or after intake to answer questions, address concerns, and provide an orientation to the facility and CRC services.
Assist ERO Field Offices with specialized housing units and programs for vulnerable populations, including housing for transgender noncitizens, behavioral or mental health units, family residential centers, family reunification, and young adult case management.
Provide language interpretation for facility and ERO staff communicating with detained noncitizens.
Provide general support as needed to help maintain detention facility safety and security.
Assist with removal planning for noncitizens, including researching referrals and resources in their home countries and developing individualized departure plans.
Assist with release planning by researching referrals and identifying needed U.S. resources; activities may include contacting family, securing medical or mental health care, and identifying housing, shelter, or institutional placement.
Develop and maintain a national database of resources in and outside the United States for CRC and ERO Officer use in facilitating release and removal from ICE custody.