Social Worker/Custody and Removal Coordinator

Lukos•Big Spring, TX

11d•Onsite

About The Position

The Custody and Removal Coordinator (CRC) assists ERO Field Office and detention facility staff in maintaining a safe detention environment. The CRC provides services and support to detained noncitizens on issues that commonly affect the ICE detained population and ICE mission, including victim support, trauma, sexual abuse and assault, domestic violence, human trafficking, and medical and mental health care. The position is based at a designated ICE detention facility or ICE office and supports ERO Field Office and facility staff in their daily duties. The role also assists with release and removal planning, identifies resources in the United States and abroad, and maintains a national resource database. The position requires a bachelor’s degree in Social Work, Psychology, or an equivalent degree from an institution or program accredited by an entity recognized by the U.S. Department of Education. A master’s or equivalent advanced degree is preferred but not required. Candidates must be fluent in English and Spanish, have at least two years of related experience and two years of experience providing services to vulnerable populations, and have experience working with victims or individuals in a confinement or custodial setting. A current American Heart Association BLS or American Red Cross CPR/BLS certification is required. Candidates must be U.S. citizens and receive favorable fitness determinations from the Department of Homeland Security’s Personnel Security Unit. This is a full-time, Monday–Friday day-shift position in Hudson, Colorado. Specific hours are determined by ERO HQ and the Field Office. Workday and/or overnight travel may be required, particularly during crisis-related surge support at designated ICE locations; travel is reimbursed. The role requires working in a stressful and often austere environment and standing on hard surfaces for extended periods.

Requirements

Bachelor’s degree in Social Work, Psychology, or an equivalent degree from an institution or program accredited by an entity recognized by the U.S. Department of Education.
Fluency in spoken and written English and Spanish.
At least two years of related experience, such as providing services to victims, trauma-informed programming, or working with immigrants or foreign-born individuals.
At least two years of experience providing services to vulnerable populations.
Experience working in or with victims or individuals in a confinement or custodial setting.
Knowledge of program objectives, policies, procedures, and requirements for conducting a local case management program.
Experience and understanding of situations that contribute to family or individual stress, problems, and crises.
Knowledge of the case management process commensurate with bachelor’s-level training and education.
Ability to work in a multicultural and multilingual environment and use telephonic interpreter or translation services when needed.
Ability to adapt to schedule changes and flexible work requirements.
Proficient verbal and written English communication skills and ability to develop positive rapport with patients, coworkers, and stakeholders.
Ability to establish and maintain positive working relationships in a multidisciplinary environment.
Ability to navigate electronic work environments, including electronic health records, web-based training, and communications.
Moderate proficiency with Microsoft Word, Excel, Outlook, and SharePoint, and ability to operate a PC with standard business software.
Strong oral and written communication skills, project creation and management ability, interpersonal skills, critical thinking skills, cultural competency, integrity, and honesty.
U.S. citizenship.
Must receive an Initial Preliminary Favorable Fitness Determination from the DHS Personnel Security Unit and a Complete Favorable Fitness Determination upon completion of initial and subsequent background investigations.
Maintain current certification in either the American Heart Association Basic Life Support Course (BLS) or the American Red Cross CPR/BLS Course.
Provide proof of a negative TB skin test and immunization against Hepatitis B, MMR, Varicella, and Influenza.
Must be able to perform duties in a stressful and often austere environment without physical limitations and stand on hard surfaces for extended periods.

Nice To Haves

Master’s degree or equivalent advanced degree.
Experience in a detention, correctional, or residential healthcare setting.

Responsibilities

Assist with detained noncitizens’ needs, requests, and complaints concerning non-officer or immigration-case-related issues.
Assist ERO officers with requests involving parent-child communication and child welfare.
Facilitate disability accommodations and coordinate follow-up with detention facilities when requested by ERO.
Help ERO and detention facility staff comply with applicable agency policies and detention standards.
Facilitate discussions with detained noncitizens on topics including sexual abuse and assault allegations, pregnancy, segregated housing or special management units, and admission and release.
Address staff questions and concerns about specific noncitizens and available services.
Refer noncitizens to appropriate ERO and detention facility staff for care and follow-up, including medical, mental health, and chaplain services.
Support noncitizens with specialized needs or requiring heightened attention, and conduct wellness checks and follow-ups when requested.
Meet with newly detained noncitizens during or after intake to answer questions, address concerns, and provide an orientation to the facility and CRC services.
Assist ERO Field Offices with specialized housing, programs, and services for vulnerable populations, including transgender housing, behavioral or mental health units, family residential centers, family reunification, and young adult case management.
Provide language interpretation for facility and ERO staff communicating with detained noncitizens.
Provide general support as needed to help maintain detention facility safety and security.
Assist with removal planning by researching referrals and resources in noncitizens’ home countries and developing individualized departure plans.
Assist with release planning by researching referrals and resources in the United States, communicating with family members, and identifying medical or mental health care, housing, shelter, or institutional placement options.
Develop and maintain a national database of resources in and outside the United States to facilitate noncitizens’ release and removal from ICE custody.