Social Services Worker_NE-TX_301-Corps Program

The Salvation Army USA Southern Territory•Midland, TX

81d

About The Position

Provides social service assistance to eligible clients in the areas of food, lodging, clothing, furniture, and financial assistance. Interviews clients to determine need and eligibility, prepares accurate and complete client records, refers clients to community agencies, maintains effective working relationships with those agencies, and ensures compliance with program policies and procedures. The position also supports food pantry operations and administrative recordkeeping and reporting. The description identifies essential functions but is not all-inclusive; the incumbent may be asked to perform other job-related responsibilities and tasks.

Requirements

High school diploma or GED.
Two years of experience working in a social or public service environment assisting the public, or an equivalent combination of training and experience providing the required knowledge, skills, and abilities.
Knowledge of effective methods for organizing and maintaining records.
Knowledge of social service practices and principles.
Proficiency with Microsoft Word and Excel, including the ability to create and maintain spreadsheets.
Ability to interview clients, assess their needs, and determine eligibility under program guidelines and restrictions.
Ability to build and maintain effective relationships with the public and community agencies.
Ability to prepare accurate and complete client records, reports, and statistics.
Ability to present a positive and professional image of The Salvation Army and maintain effective relationships with diverse groups while remaining sensitive to their concerns.
Ability to meet attendance requirements; read, write, and communicate effectively in English; perform mathematical calculations; type and enter information into a computer; sort and file documents alphabetically and numerically; and operate general office equipment.
Ability to perform occasional walking, standing, lifting, and carrying of light objects up to 25 pounds.

Responsibilities

Interview clients and determine eligibility for assistance under program guidelines and restrictions; record relevant client information and help complete applications.
Prepare and process food, clothing, and furniture vouchers, and direct eligible clients to the Family Store or Food Pantry.
Arrange temporary housing and lodging for eligible clients by contacting local lodging providers, shelters, motels, churches, and similar organizations.
Process rent and utility assistance and coordinate with utility organizations and landlords.
Arrange transportation assistance for eligible clients with medical or relocation needs.
Coordinate funeral and burial assistance, including contacting funeral homes, cemeteries, county courthouses, and local agencies to identify available funds.
Act as a liaison with community agencies to coordinate assistance and maintain professional working relationships.
Prepare food bags or boxes based on family size; receive, inspect, sort, label, package, and distribute donated food.
Organize, stock, and maintain the food pantry; monitor expiration dates and discard outdated or damaged food.
Coordinate retrieval, storage, and distribution of food and commodities; maintain adequate inventory, determine ordering needs, notify the supervisor when supplies are low, and prepare distribution records and charts.
Enter client information into the database, prepare and maintain accurate and current client files, obtain client signatures as needed, track client activity status, and protect confidentiality.
Maintain statistical records of services and compile accurate monthly statistical reports.
Answer telephone inquiries courteously and provide accurate information about program operations and services; assist the public in locating missing persons.
Perform related work on special and seasonal projects and other duties as assigned.