Social Services Senior Administrator

State of Delaware•Dover, DE

About The Position

The Statewide Transition Coordinator for the Division of Vocational Rehabilitation oversees Pre-employment Transition Services, transition services that help students with disabilities move from school into adult life with a focus on employment, and Supported Employment services. The position advances the Division’s statewide goals for Secondary Transition Services and Supported Employment by advising, guiding, and collaborating with partners on best practices, trends, and strategic opportunities for effective service delivery. The role plans and directs programs, develops and updates policies and procedures, supervises and monitors programs and staff, evaluates service effectiveness, and coordinates with agency administrators and State and community partners. The position also prepares and oversees reports, reviews program and staff performance, and supports operational improvement and corrective action.

Requirements

Three years of experience in health or human services work, applying theories, principles, laws, and practices of programs and services that assist individuals, families, or communities.
Six months of experience in health or human services program administration, including overseeing program development, implementation, and evaluation; setting short- and long-range goals and objectives; and advising other agency organizational units through consultation.
Six months of experience developing policies and procedures.
Six months of staff-supervision experience, including planning, assigning, reviewing, and evaluating others’ work.
Knowledge of budget management and control, including managing expenditures within available appropriations and revenue and maintaining, monitoring, projecting, and controlling a budget under established policies and procedures.
Must be legally authorized to work in the United States.

Responsibilities

Plan new and existing programs, direct and coordinate program activities, and implement necessary changes.
Develop, update, and communicate policies and procedures; train staff and create review and data-collection forms.
Supervise and monitor programs, services, and staff productivity.
Modify or implement operational methods and lead corrective action or error-reduction planning.
Prepare and submit statistical reports, program information, staff-development summaries, and data-systems information.
Review staff-prepared statistical and narrative reports, records, and case histories to evaluate service effectiveness.
Revise operating procedures, including workload assignments and staffing, and recommend policy or procedure changes to improve services.
Review and evaluate staff work and make recommendations regarding hiring and disciplinary actions.
Instruct, advise, and direct staff on implementing policies and procedures; monitor their effectiveness through administrative reports, program reviews, and client contact.
Coordinate with administrators and State and community agencies to meet and improve agency objectives.
Interact with union representatives, handle grievances, and assist supervisors with disciplinary actions, formal contracts, terminations, and promotions.
Prepare or oversee statistical, attendance, operations-analysis, program-assessment, supervisory-review, and requested special reports.