Social Service Administrator

State of Delaware•Dover, DE

About The Position

The Social Service Administrator serves as Administrator over Resource Management, with primary responsibility for staff scheduling, resource allocation, and front desk and switchboard operations. The role supervises subordinate staff, coordinates assignments, coverage, and daily operations, and manages resources to support efficient, effective, high-quality resident care and support. The Administrator implements and interprets policies, procedures, and regulations; monitors service delivery and compliance; and provides facility charge coverage on assigned shifts, weekends, and holidays. The position monitors and analyzes program data, provides technical assistance, and recommends courses of action. It prepares interpretative reports about program goals, service delivery, and compliance with standards and regulations. The Administrator may participate in policy and procedure development, contract work, and grant applications; liaises with facility operations staff, government agencies, and community organizations; and may supervise professional or clerical staff.

Requirements

Three years of experience in health or human services work, applying theories, principles, laws, and practices of programs and services that assist and improve life for individuals, families, or communities.
Six months of experience in health or human services program administration, including overseeing and directing program development, implementation, and evaluation; planning short- and long-range goals and objectives; and advising other agency organizational units through consultation.
Six months of experience developing policies or procedures.
Six months of experience interpreting laws, rules, regulations, standards, policies, and procedures.
Six months of experience in narrative report writing.

Responsibilities

Oversee Resource Management, including staff scheduling, resource allocation, and front desk and switchboard operations.
Supervise subordinate staff and coordinate assignments, coverage, and daily operations.
Manage resources to support efficient, effective, high-quality resident care and support.
Implement and interpret policies, procedures, and regulations.
Monitor service delivery and compliance.
Provide facility charge coverage on assigned shifts, weekends, and holidays.
Monitor, evaluate, collect, and analyze program data.
Provide technical assistance and recommend courses of action.
Prepare interpretative reports on program goals, services, and compliance with standards and regulations.
Participate in developing policies, regulations, forms, and proposal requests; implement new procedures; and monitor, develop, review, update, or negotiate contracts and prepare grant applications.
Act as a liaison with operations staff, State and Federal agencies, and community organizations.
Analyze problems, apply policy to problem situations, and respond to requests for information and questions regarding services.
Assist as a consultant, coordinator, or liaison for special programs and projects.
Assess the financial and programmatic impact of proposed rules on current operations.
May supervise professional staff engaged in monitoring functions or special projects, and clerical staff performing record-keeping functions.