Social Services Manager

The Salvation Army USA Central Territory • Wausau, WI

2d • $47,110 - $58,887

About The Position

The Social Services Manager manages the social service functions of The Salvation Army’s Wausau Corps. The role supervises case workers, food pantry workers, shelter operations and staff, and volunteers in social service programming. It also provides direct services to clients and oversees community collaborations, program development, seasonal assistance programs, reporting, and program funding. The manager ensures that services are compassionate, effective, and aligned with The Salvation Army’s mission and standards.

Requirements

• Bachelor’s degree in social services or a related field, or an equivalent combination of training and experience.
• Four years of experience in program management, including supervisory experience, or an equivalent combination of training and experience.
• Valid driver’s license and approval to drive from The Salvation Army’s insurance carrier.

Responsibilities

• Supervise social service programs and personnel, including planning, coordinating, instructing, monitoring, and evaluating staff performance; ensure compliance with organizational and departmental policies; and support staff development.
• Implement and oversee the Pathway of Hope program.
• Recruit, screen, and interview candidates for social service positions and recommend hires, promotions, and terminations to the Corps Officer.
• Conduct regular staff consultations, instruction, and training.
• Oversee accurate case records and service documentation, including monthly statistical and in-kind donation reports and records in HMIS, SIMS, and the National Statistical System.
• Serve as the primary Salvation Army contact for community service agencies in the service area.
• Engage with the community to identify needs, develop programs, improve assistance, and build an effective continuum of care.
• Regularly evaluate program effectiveness and mission alignment, and submit findings to the Corps Officer(s).
• Attend or oversee staff attendance at inter-agency, community, and state meetings as needed.
• Assign, supervise, and evaluate social service student interns.
• Develop or manage program policies and accountability measures aligned with United Way outcomes and The Salvation Army’s National Social Service standards.
• Prepare and deliver presentations about community needs and The Salvation Army for funding purposes or as requested.
• Plan, coordinate, and supervise assigned seasonal programs.
• Research and process government grant applications, collaborating with Corps Officers and the Development Director on preparation, compliance, contracts, and reporting.
• Work with Corps Officers to develop the annual budget, secure program funding, and manage program budgets.

Benefits

• Competitive salary and compensation.
• Flexible schedules and a casual dress environment.
• Paid time off, including vacation, sick time, personal time, and 11 paid holidays.
• Tuition reimbursement.
• Employee Assistance Program with 24/7 support, resources, and referrals.
• Health, dental, vision, hearing, life, and disability insurance benefits, subject to eligibility.
• Discounts on pet, auto, and home insurance.
• Retirement benefits.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager