Social Services Manager

The Salvation Army Central Territory•Wausau, WI

About The Position

The Social Services Manager manages the social service functions of The Salvation Army’s Wausau Corps. The role supervises case workers, food pantry workers, shelter operations and staff, and provides oversight of volunteers in social service programs in collaboration with administrative staff. The manager also oversees community collaborations, program development, seasonal assistance programs, statistical and program reporting, program funding and reporting requirements, and provides direct services to clients. The position leads program operations and personnel, ensures compliance with organizational and departmental policies, supports staff development, and oversees records, reporting, and program evaluation. It serves as the primary Salvation Army contact for community service agencies in the service area and works with Corps Officers and the Development Director on grants, budgets, funding, and program administration. The position may also supervise student interns and represent community needs and The Salvation Army in presentations.

Requirements

Bachelor’s degree in social services or a related field, or an equivalent combination of training and experience.
Four years of experience in program management, including supervisory experience, or an equivalent combination of training and experience.
Valid driver’s license and approval to drive from The Salvation Army’s insurance carrier.

Responsibilities

Supervise social service programs and personnel, including planning, coordinating, instructing, monitoring, and evaluating staff performance.
Ensure compliance with The Salvation Army and departmental policies and procedures.
Support staff and provide development opportunities, consultation, instruction, and training.
Implement and oversee the Pathway of Hope program.
Recruit, screen, and interview candidates and recommend hires for Social Services department positions.
Recommend promotions and terminations to the Corps Officer.
Oversee accurate case records, service documentation, monthly statistical reports, and in-kind donation reports.
Maintain timely records, reports, and statistics for social service programs, including HMIS, SIMS, and the National Statistical System.
Serve as the primary point of contact with The Salvation Army for community service agencies in the service area.
Engage with the community to understand ongoing needs, develop programs, and improve existing assistance.
Develop an effective continuum of care and regularly analyze program effectiveness and mission alignment.
Submit regular program findings to the Corps Officer(s).
Attend or oversee staff attendance at inter-agency, community, and state meetings as needed.
Assign, supervise, and evaluate student interns in social services.
Develop or manage program policies and performance accountability measures aligned with United Way outcomes and The Salvation Army’s National Social Service standards.
Prepare and deliver presentations about community needs and The Salvation Army for funding purposes or as requested.
Plan, coordinate, and supervise assigned seasonal programs.
Research and process applications for government grants supporting ongoing program services.
Collaborate with Corps Officers and the Development Director on grant preparation, compliance, contracts, and reporting.
Work with Corps Officers to create the annual budget and secure new and ongoing program funding; manage program budgets.
Provide direct services to clients.

Benefits

Competitive salary and compensation.
Flexible schedules.
Casual dress environment.
Generous paid time off, including vacation, sick time, personal time, and 11 paid holidays.
Tuition reimbursement.
Employee Assistance Program with 24/7 support, resources, and referrals.
Health, dental, vision, life, and disability insurance benefits.
Discounts on pet, auto, and home insurance.
Eligible full-time employees scheduled for 30 or more hours per week receive full benefits, including health, dental, vision, and hearing benefits, basic and voluntary life benefits, holiday pay, and prorated paid time off.
Retirement benefits.
Work-life balance.